Hotels affected by COVID-19

If your hotel operates differently than normal due to the COVID-19 situation, update your Business Profile on Google to provide the most accurate information to your customers. You can change your hours of operation and adjust attributes to reflect your services, such as if your business offers special deals to COVID-19 responders. The updates will show on your Business Profile on Google Search and Maps.

Important: We may review your changes for quality before we publish them, so the changes may delay the updates on Google Search and Maps.

To make sure your customers have the latest information about your hotel:

1. Manage your attributes 

If you have an on-property restaurant, consider offering online food ordering for take-out or delivery with The Ordering.app.
Let customers know you offer free or discounted accommodation for COVID-19 responders by selecting the attribute in your business profile.

2. Mark your business as “Temporarily closed”

Important: If your business is still operating but at a diminished capacity, do not mark your business “Temporarily closed.”

3. Review your Hotel Ads and Campaigns

If your business uses Hotel Campaigns, review Hotel Ads best practices.

4. Surface what matters to your hotel guests

Highlight flexible booking options in your hotel ads and adjust your Hotel campaigns for the current landscape.

5. Change your business hours

If your business hours change, update the times that you're open or closed. Your operating hours will show when customers visit your profile. Learn how to change your hours.
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