Photo updates

When customers visit a Business Profile on the Google Maps app, they have an option to add a photo update in addition to a review. 

How photo updates work

Photo updates let customers add an update of individual or multiple photos, with or without text, about a recent experience they had with a business. Customers can add multiple photo updates to a business. This differs from reviews, which they can update after the review is posted, but can only leave a single review.

You can’t opt-out of photo updates. Instead, you can report inappropriate photo updates.

Tip: You aren’t currently notified about new photo updates, but you’re notified when new photos are added to your profile either separately or as a photo update.

Find photo updates

You can find photo updates in the “By visitors” section in the "Updates" tab of your Business Profile in the Google Maps app. You can also find individual photos from photo updates in the “Photos” tab on all platforms and devices.

You can add updates in the “By Owner” section of the “Updates” tab. Learn how to add posts with photos or other post types.

Photo updates aren't displayed in the Google My Business website or in the Google My Business app.

Reply to photo updates

  1. On your mobile device, open the Google Maps app Maps.
  2. Open your Business Profile:
    • In the top right, tap your profile picture or initial Account Circle and then Your Business Profile.
    • Or enter your business name in the search bar.
  3. Tap Updates and then By visitors and then Reply.

Report a photo update in Google Maps

  1. On your mobile device, open the Google Maps app Maps.
  2. Open your Business Profile:
    • In the top right, tap your profile picture or initial Account Circle and then Your Business Profile.
    • Or enter your business name in the search bar.
  3. Tap Updates and then By visitors.
  4. Find the photo update you want to flag.
  5. Tap More More and then Report a photo update.

If only a particular photo is in violation, you can report it separately from the “Photos” tab of your Business Profile.

Report inappropriate photo updates

If a photo update is in violation of Google Policies, you can report it to Google.

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