When customers visit a Business Profile on the Google Maps app, they have an option to add a photo update in addition to a review. They can also use photo updates to share recent experiences with your business.
Understand customer photo updates
Each update can include one or more photos, with or without text. While customers can post multiple photo updates to a Business Profile, they can only post one review per business.
Tips:
- You can’t opt out of photo updates, but you can report ones that are inappropriate.
- You won’t get notified about photo updates. However, you’ll get notifications when new photos are added to your profile, whether as a photo update or a separate upload.
Find photo updates
You can find photo updates in the “By visitors” section in the "Updates" tab of your Business Profile on Maps or in the Google Maps app. You can also find individual photos from photo updates in the “Photos” tab on all platforms and devices.
You can add your own updates in the “By Owner” section of the “Updates” tab. Learn how to create & manage posts for your Business Profile.
Tip: Photo updates aren't displayed in the Business Profile Manager.
Reply to a customer’s photo update
Important: You can reply to photo updates only on the Google Maps app.
- On your mobile device, open the Google Maps app
.
- To open your Business Profile, at the bottom right, tap Business.
- Tap Updates
By visitors.
- Find the photo update you want to reply to.
- Tap Reply.
By visitors.Flag an inappropriate customer photo update
Important: You can report photo updates only on Maps or the Google Maps app.
If you find a photo update on your Business Profile that violates policy or seems inappropriate, you can report it for removal. Learn more about Google's content policies.
- On your device, open the Google Maps app
- At the bottom right, tap Business
- Tap Updates
- Find the photo update you want to flag.
- Tap More
- Select the reason to flag the photo update.
- Example: “Spam” or “Profanity”
- Tap Submit.
Tip: If you want to flag only a particular photo from a customer’s update with multiple photos, you can report it separately from the “Photos” tab of your Business Profile. Learn how to request removal of customer photos.
