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Food businesses affected by COVID-19

Important: We may review your changes for quality before we publish them, so the changes may delay the updates on Google Search and Maps.

If your food business is affected by COVID-19, update your Google My Business profile to provide the most accurate information to your customers. The updates will show on your Business Profile on Google Search and Maps.

You can update your profile to:

  • Change your hours of operation
  • Add takeaway, delivery, no-contact delivery or kerbside pick-up attributes

To make sure that your customers have the latest information about your food business:

1. Change your opening hours

For businesses with changed hours: If your opening hours have changed, update the times when you’ll be open or closed. Your opening hours show when a customer visits your Business Profile, and they’ll know exactly when they can visit your location. If your business is open and offers onsite services, use primary hours to refer to the hours you offer onsite services. Learn how to change your hours.

Tip: If you don’t have eat-in, but have reduced hours for takeaway or delivery, you can show the takeaway or delivery hours. Learn how to update your dining options.

For temporarily closed businesses: If your business is not permanently closed, but has temporarily stopped providing all services, mark your business 'Temporarily closed'. When your business fully or partly resumes operations, you can reopen your business.

For businesses with special hours: If your business is open but has adjusted opening hours for specific days, set special hours (rather than mark your business 'Temporarily closed').  Learn how to set special hours.

For businesses with more hours: If your business provides specific services with differing times, like senior hours, delivery and takeout, you can set More hours instead of Special hours. Learn how to set More hours.
2. Mark your business as 'Temporarily closed'

Important: If you mark your business as 'Temporarily closed', the 'Eat-in', 'Takeaway', 'Delivery' or 'No-contact delivery' options won’t show on your profile. Food businesses that offer takeaway or delivery shouldn't mark the business as 'Temporarily closed'.

You can mark your food business as 'Temporarily closed' if you don’t offer eat-in, takeaway, delivery, no-contact delivery or kerbside pick-up. To mark certain types of places as 'Temporarily closed' on Google Search and Google Maps, Google also relies on authoritative data sources, where available. Learn how to mark your business as ‘Temporarily closed’.

Marking a business as temporarily closed helps ensure that when customers search for a business by name, they'll find it and understand that it's only closed temporarily. This may prevent cases where people visit a business in person and are disappointed to discover that it's closed.

Businesses that are temporarily closed may rank after open businesses for broad queries. This ranking doesn’t happen for more specific queries, including queries for a specific business, or for queries when many matching businesses are temporarily closed.

3. Manage your dining options

Important: If you use the Google My Business API, learn how to edit attributes at scale.

Let your customers know whether your food business offers takeaway, delivery, no-contact delivery, kerbside pick-up or has stopped providing eat-in service. Add or edit the 'Eat-in', 'Takeaway', 'Delivery', 'No-contact delivery' and 'Kerbside pick-up' attributes on Google My Business. Learn more about how you can edit attributes.

Tip: When customers search for your food business, your Business Profile will prominently show which dining options you currently support: 'Eat-in', 'Takeaway', 'Delivery' or 'Kerbside pick-up'. Supported options will have a '✓' and non-supported options will have an 'x'. These options display prominently only after you update the 'Eat-in' attribute to True or False.

4. Add Health and Safety attributes

Use attributes to let customers know about the safety measures in place at your business. Health and safety attributes include:

Customers

  • Mask required
  • Temperature check required
  • Appointment required
  • Reservations required
  • Surfaces disinfected between visits

Staff

  • Staff wear masks
  • Staff get temperature checks

Learn how to add or edit your business attributes

6. Update your menu
If you reduced your selection, or have deals or specials to attract customers, update your menu. Learn how to update your Menu URL or menu data.
6. Create a post

Important: Posts that include a phone number may be rejected.

Use posts to communicate directly with your customers and share more detail and timely updates about what’s new with your food business. Learn how to create a post.

You can add: 

  • Information about temporary closures or reduced hours.
  • Menu items or deals that you offer.
  • Safety precautions that your business has implemented such as tamper-proof packaging or sanitation procedures.

Tip: Use the new COVID-19 post type on Google My Business so that COVID-19 content appears in an even more relevant way to your customers.

7. Connect with your customers

Download the Google My Business app and turn on messaging so that your customers can reach you. You can use messaging to provide your customers with the support that they need when you’re not reachable by phone or after your opening hours. Learn how to turn on messaging in the Google My Business app.

Tip: Draft an automatic welcome message to let customers know your business status.

8. Accept food orders online

Restaurants based in the U.S.: The Ordering.app powers the online process for you, so your customers can order directly from Google Search and Maps or from your website. Currently, its per-order fee is waived to support restaurants as they navigate COVID-19 challenges. Sign up with The Ordering.app.

You can also get access to online orders for takeout or delivery directly from Google Search and Maps. To get access, you must sign up with an authorised third-party provider. This feature is available to restaurants in Australia, Brazil, Canada, Germany, India and the United States. To get started, use the merchant interest form.

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