Businesses affected by COVID-19: Guidance on updating info and temporary closures

Updated: March 30, 2020 

If your business is affected by COVID-19, update your Google My Business profile to provide the most accurate information to your customers. For example, change your hours of operation if you’re closing early, or add more details to your description, or mark your business “Temporarily closed” on Google. Marking your business temporarily closed will not affect search ranking and it will be treated similar to open businesses. You can also update if your restaurant moves to takeout or delivery only. The updates will show on your Business Profile on Google Search and Maps.

Important: We may review your changes for quality before publishing them, so the changes may not be immediately available on Google Search and Maps. Learn more about limited Google My Business functionality due to COVID-19.
 

Here are ways to make sure your customers have the latest information about your business:

Change your business hours

If your business hours have changed, update the times when you’ll be open or closed. The hours will show when the customer visits your Business Profile, and they’ll know exactly when to visit. Learn how to change your hours.

Manage your information

Explain whether or not your business operations are affected by COVID-19. You can share information about any extra precautions your business is taking, such as moving to takeout or delivery only. You can also share if you’re providing any extra services to the community, or whether you’re experiencing delays. Learn more about editing your business description.

Create a post

Share more detailed and timely updates about what’s going on with your business through Posts. For example, add information about closures or reduced hours, or suggest the purchase of gift cards to support your business. You can continue to use Posts to directly communicate with your customers on a regular basis as your business changes. Learn how to create a post.

Tip: To make sure COVID-19 content is more noticeable to your customers, use the new COVID-19 post type on Google My Business.

Connect with your customers 

Download the Google My Business app and turn on messaging as a way to help your customers reach you. If you aren’t reachable by phone or it’s after your business hours, messaging can help customers get the support they need.

Tip: To let your customers know your business status, you can write an automatic welcome message.
 

Temporary closures

You can now mark your business “Temporarily closed” on Google. Google also relies on authoritative data sources, where available, to mark certain types of places as "Temporarily Closed" on Google Search and Google Maps.

Where does Google get this information from?

We rely on authorities to tell us when there are closures in their region. We use data from many types of authoritative data sources, which include national, state/provincial and local governments, non-profit organizations, educational institutions, and businesses.

What categories of places are covered here?

Any categories of places that authoritative sources say are temporarily closed. For example, schools are a common example of a type of place that may be listed as "Temporarily Closed." Other possible types of places an authoritative data source can mark as "Temporarily Closed" may include museums, gyms, and stores.

How can someone request an update and how quickly will the update be made?

A business owner with a Google My Business account can directly update their "Temporarily Closed" status to reopen and that change will be effective immediately.

What's your plan to remove temporary closure status?

We'll remove temporary closures placed by Google at the end date announced by authoritative sources. Otherwise, temporary closures can be directly removed through Google My Business.

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