Get booking requests via messaging

If merchants turned on messaging in the Google My Business app, customers can request a booking from your Business Profile on Google Search. The option to request a booking may also appear to customers when they message with a business. When you get a new message, it’s important to reply within 24 hours. Learn more about response time requirements.

This experimental feature is available for select merchants in select business categories.

How the booking process works

  1. When a customer requests a booking, you'll receive a message in the Google My Business app and an email notification with a response form.
  2. In the message, you'll see a description of the customer's request and their preferred service time.
  3. You can send the customer your available dates and times.
  4. The customer will be prompted to confirm the date and time of the booking.

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