We’re making improvements on how you can reply to reviews, and providing you with more information and tools to get feedback from customers. You can now reply to reviews directly with your business profile on Google Maps from your computer.
Replying directly from Google Maps lets you manage your reviews without having to download the Google My Business app or open its homepage. Learn more about how to read and reply to reviews. We also have some tips on how to respond to negative reviews. Positive or negative, reviews are an opportunity to identify areas to improve the consumer experience.
Lastly, we know you have questions about Local Guides, a global community of people who write reviews, share photos, answer questions, add or edit places, and check facts on Google Maps. So, we want to share more about how the program is designed to help make Maps better for customers and businesses. Learn more about Local Guides.