About welcome offers

Provide a welcome offer to thank customers who follow your business. You can create the offers on Business Profile (e.g. 20% off donuts for new followers) and use them to draw new customers.

Important: For users, if you follow a business privately, your identity won’t be shared unless you provide that information to the business.

 

How to set up a welcome offer

1. On your mobile device, open the Google My Business app.
2. At the bottom of your screen, tap Profile .
3. On your profile page under “Turn followers into customers,” tap Create welcome offer.
   • To continue, tap Create.
   • To cancel, tap No thanks.
4. Enter the following information:
   • The title (e.g. 20% off donuts)
   • A description 
   • Coupon code (optional)
   • Terms and conditions (optional)
   • A website link (optional)
5. Tap Preview.
   • To change your information, tap .
6. Preview your offer. Tap Publish.
7. To see your published welcome offer, in the notification, tap View.

Only new followers will see your welcome offer. Learn more about how to receive a notification when you get new followers.

How to edit your offer

1. On your mobile device, open the Google My Business app.
2. At the bottom of your screen, tap Profile .
3. In the top right corner, tap More .
4. Tap Edit offer.
5. Edit the information you want to change.
6. Once you’re done with your edits, tap Preview.
7. Preview your offer. If it’s to your liking, tap Publish.
   • To replace the existing welcome offer with your newly edited offer, tap Ok.
   • To cancel, tap Cancel.

How to delete your offer

1. On your mobile device, open the Google My Business app .
2. At the bottom of your screen, tap Profile .
3. In the top right corner, tap More .
4. Tap Delete offer  Delete.