Service-area and hybrid businesses

When you list your service area, it lets customers know where you'll go to visit or deliver to them. Service area can be used by:

  • Service-area business: A business that visits or delivers to customers directly, but doesn't serve customers at its business address. For example, a plumber or cleaning service. Service-area businesses may create only one profile for the metropolitan area that they serve.
  • Hybrid business: A business that serves customers at its business address, and also directly visits or delivers to customers. For example, a restaurant that also delivers food. Hybrid businesses can show their storefront address, set their hours for when they're staffed at that address, and designate a service area. If your business doesn’t have permanent on-site signage, it's not eligible as a storefront and should be listed as a service-area business.

How it works

You can set your service area based on the cities, postal codes, or other areas that you serve. You can have up to 20 service areas. However, the boundaries of your overall area shouldn’t extend farther than about 2 hours of driving time from where your business is based.

Important: You can no longer set your service area as a distance around your business. If you previously entered a distance around your business, you can’t edit it. Instead, you must specify your service area by city, postal code, or other area(s).

If you update your business information from a storefront to a service-area business or hybrid business, keep in mind:

  • If you don't serve customers at your business address: Clear the address field and only enter your service area.
  • If you serve customers at your business address and also have a service area: Enter both your address and service area.

Create and verify a service-area business

Important: If you don't serve customers at your business address, do not enter an address under the "Info" tab in Google My Business. The "business location" field should stay blank. 

  1. On your Android phone or tablet, open the Google My Business app.
    • Make sure you're signed in with the account you used to sign up for Google My Business.
  2. Choose the location you want to verify or scroll to the bottom of your locations list and tap Add a new business.
    1. If the location already exists in your account, find the “Verification needed” card, and tap Verify now.
    2. Enter your address, and tap Next.
    3. Tap a verification option to finish the verification process.
  3. If you’re adding a new business, scroll to the bottom of your locations list and tap Add a new business.
    1. Enter your business name.
    2. If you don’t find your business, enter your business information.
    3. You’ll be prompted to indicate whether you allow customers at your location:
      1. If you have a service-area business: Select No.
      2. If you have a hybrid business: Select Yes.
    4. Select your service areas, or enter your own.
  4. Enter your phone number and website and select Finish.
  5. Enter your business mailing address to trigger verification, or select Verify later.
    • This address doesn’t appear externally to your customers and is only used for verification.
  6. If you selected “Verify later,” you must return to your account and complete the verification.

Add a service area

  1. On your Android phone or tablet, open the Google My Business app.
    • Make sure you're signed in with the account you used to sign up for Google My Business.
  2. Choose the location you'd like to manage.
  3. At the top of the screen, tap Info and then Add service area.
  4. Enter your service area information. You can set your service area based on the cities, postal codes, or other areas that you serve (up to 20 areas).
  5. Tap Apply.

Edit a service area

  1. On your Android phone or tablet, open the Google My Business app.
    • Make sure you're signed in with the account you used to sign up for Google My Business.
  2. Choose the location you'd like to manage.
  3. Tap the existing service area you have. Enter your service area information. You can set your service area based on the cities, postal codes, or other areas that you serve (up to 20 areas).
    • We recommend that a service area be no larger than 2 hours driving time from where the business is based.
  4. Tap Apply.

Remove a service area

  1. On your Android phone or tablet, open the Google My Business app.
    • Make sure you're signed in with the account you used to sign up for Google My Business.
  2. Choose the location you'd like to manage.
  3. At the top of the screen, tap Info.
  4. Tap the existing service area you have.
  5. Next to each service area you want to remove, tap Remove Remove. To remove all service areas at once, tap Clear service areas.
  6. Tap Apply.

 Tip: You can only remove all of your service areas if you’re a storefront business and you entered your business address.

Reach more customers for your service-area business

Looking to find more customers for your service-area business? Try running an ad with Local Services to advertise your business on Google and receive leads directly from your potential customers. Local Services leads come in as phone calls and messages in response to your ad. Learn more about Local Services ads.

Sign up for Local Services ads

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