How to interact with customers who followed your business or got welcome offers

Customers can no longer follow your business on Google Search or the Google Maps app. You can no longer send new welcome offers.

Existing welcome offers are now shown as regular offers, which will be marked as 'pending' and will no longer be served to customers. You cannot edit pending offers, but you can delete them. 

You can engage with customers via your profile without followers or welcome offers. For example, you can:

Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue

Shape the future of Google support

User research studies help us to improve our support services by allowing us to get feedback directly from users like you. Find out more, or sign up now for invitations to participate in future studies.

Clear search
Close search
Google apps
Main menu
Search Help Centre