Currently, we're working with a limited support team. It may take longer than usual to connect with us. Thank you for your patience.

Hotel class ratings

When you search for a hotel on Google, you may see a class rating for the property. Class ratings range between one to five stars and can be used to refine your search. They are located after review ratings in each hotel summary. Please note that these two ratings are different.

Hotel amenities

Google gathers data for class ratings from a variety of sources, including third-party partners, direct research, feedback from hoteliers and machine learning inference that examines and evaluates hotel attributes, such as price, location, room size and amenities. A two-star hotel may have modest rooms and economy pricing, while a four-star hotel might feature upscale decor, a dedicated concierge, 24-hour room service and luxury amenities such as bathrobes and minibars.

Add or edit a class rating

Hotels that do not show a class rating have not yet been evaluated by Google. If you are a hotelier and have a question, or would like to provide feedback on your property’s class rating, let us know by contacting us.

Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue

Shape the future of Google support

User research studies help us to improve our support services by allowing us to get feedback directly from users like you. Find out more, or sign up now for invitations to participate in future studies.

Clear search
Close search
Google apps
Main menu
Search Help Centre