You can communicate with your customers through the chat feature on your Business Profile. For the best experience, follow the guidelines below in addition to our prohibited & restricted content policies.
Guidelines for merchantsHelp secure personal & confidential information
As a reminder, make sure that you don’t provide or request sensitive information during a chat with customers. Sensitive information includes, but is not limited to:
- Credit card numbers
- Social Security, passport, or other government identification numbers
- Login credentials, like passwords
To help keep your customers’ information safe, don’t discuss sensitive content during chats. It’s strictly not allowed to use personal information in ways to which the other party has not consented.