View Post Insights

Post Insights help you better understand how your posts perform with potential customers. From the Posts tab, you can view insights for:

  • An individual post
  • All posts from the last week
  • All posts from the last month

Understand your summary

Your summary shows your views, clicks, and the percentage change using a rolling period. The rolling period is the last 7 or 28 days, and can have a delay of up to 3 days. When looking at this summary of your Post Insights, you’ll see data from last week that’s being compared with the week before.

If any of the following occurs, your percentages won’t show in the summary:

  • Your posts received no views.
  • You don’t have any posts.
  • Your percentage change is over 99.99%.

Example 1
You’ve been using Posts and sharing more with your customers, so you see that you’ve got a 20% increase in your impressions summary. Now you want to know which Posts did the best and had the most impressions, so you check out the individual Post Insights by going to the Posts tab and clicking the Posts you think were the best. That way you can look at the individual insights for those posts to see the performance. 

Example 2
Today is January 17. Your summary displays percent changes based on the first week (January 1-7) compared to the second week (January 8-14). If there are no percentages, there were either no impressions or clicks, no posts, or the change was too drastic between the first and second week.

 
The summary view of Post Insights is available to everyone on the Google My Business desktop and mobile website, but it is not available on the Google My Business app.

View your summary

The summary provides information on how your posts performed. If you notice an increase or decrease, you can take a closer look by viewing the individual Post Insights. 

To view your summary, follow the steps below on your desktop or mobile website:

  1. In a browser, open Google My Business and sign in.
  2. On the left, click the Posts tab. 
  3. The summary appears in a call-out.

View individual Post Insights

Post Insights displays your number of views and clicks for posts you've published. You can view these insights on your desktop or in the mobile app. Information can be delayed for up to 3 days.

Desktop

To view insights on your desktop:
  1. In a browser, open Google My Business and sign in. 
  2. If you have multiple locations, open the location you'd like to manage.
  3. In the menu, click Posts.
  4. To view insights, click the post you’re interested in. 

Mobile

 To view insights in the mobile app:
  1. Open the Google My Business app.
  2. Tap the 3-bar menu icon in the top left corner of the screen.
  3. Then, tap Posts.
  4. To view insights, tap the post you’re interested in.
  5. At the top of the screen, beside Published, tap Expand

 
To switch between multiple listings that you manage:

  1. Open the Google My Business app.
  2. Tap the 3-bar menu icon in the top left corner of the screen.
  3. Tap the arrow next to the name of your business, and choose the one you’d like to manage.
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