Popular times and visit duration
To help customers plan visits to your business, Google may show information including popular times, live visit information, and typical visit duration. This data appears below your regular business information on Maps and Search and can help customers decide when to visit your business and estimate how much time they’ll spend there.
About visit data
To determine popular times and visit duration, Google uses aggregated and anonymized data from users who have opted in to Google Location History. Popular times and visit duration are shown for your business if it gets enough visits from these users. You can’t manually add this information to your location, and you may not see it if Google doesn’t have sufficient visit data for your business.
Visit data may include:
- Popular times graph: Shows how busy your location typically is during different times of the day. Popular times are based on average popularity over the last several weeks. Popularity for any given hour is shown relative to the typical peak popularity for the business for the week. For example, in the image below, 6:00PM-7:00PM on Thursday is one of the more popular times of the week for this business.
- Live visit data: Shows how active your location is right now. Live visit data is updated in real time and overlaid on the popular times graph. For example, in the image below, the highlighted section of the graph represents how active the location is right now compared to its usual level of activity.
- Visit duration: Shows how much time customers typically spend at your location. Visit duration is based on customer visits to your location over the last several weeks.
Report a problem
If you find inaccurate popular times for your business, make sure that your hours are up-to-date. If you’re still having issues, please contact us.