To ask Google to remove or delete an inappropriate review from your Business Profile, report the review. Google can remove reviews that violate Google's policies.
Important: Before you ask to remove or delete a review, read our reviews policy.
Understand which reviews to report for removal
- Report only reviews that violate Google policies. Learn more about Google's content policies.
- Don't report a review just because you disagree with it or don't like it.
- Google doesn't get involved when businesses and customers disagree about facts.
- There's no reliable way to tell who's right about a particular customer experience.
- You can't report third-party hotel reviews. To flag an inappropriate third-party review, contact the third-party provider directly. To go to the third-party website, click the reviewer's name. Soon after the provider removes or changes the review on their website, the update will show on your Business Profile.
Tip: Be patient. It can take several days to assess a review.
How to ask for review removal
To report an inappropriate review for removal, you can use Google Maps or Google Search. Removed reviews stop showing on both.
Flag a review or user in Google Maps
- On your Android phone or tablet, open the Google Maps app
.
- To open your Business Profile, at the top right, tap your profile picture or initial
Your Business Profile.
- Tap Reviews.
- Find the review you'd like to report.
- To flag a review: Tap More
- To flag a user: Tap the name of the user, then tap More
- To flag a review: Tap More
Your Business Profile.
Tip: Individuals and businesses can report abusive users from the Google Maps app. After a user's activity and contributions (like reviews, photos, or edits) are reported, they'll be reviewed. Learn more about contributor profiles.
Flag a review in Google Search
- On your Android phone or tablet, go to Google.
- Find your Business Profile.
- Tap Reviews.
- Find the review you'd like to report.
- Tap More
Understand reviews removed by spam detection
Google uses automated spam detection measures to remove reviews that are probably spam. These measures help improve people's experiences on Google and ensure the reviews they see are authentic, relevant, and useful. Some legitimate reviews may be inadvertently removed.
