Request review removal

Reviews that violate the Google review policies can be removed from Business Profiles on Google.

• Only flag reviews that violate Google policies.
• Don't flag a review just because you disagree with it or don't like it.
• Google doesn't get involved when businesses and customers disagree about facts, since there's no reliable way to discern who's right about a particular customer experience.

• Be patient. It can take several days for a review to be assessed.

Tip: You cannot flag third-party hotel reviews. To flag an inappropriate third-party review, contact the third-party provider directly. You can click the reviewer's name to be redirected to the third-party website. Soon after the review is removed or altered at the third-party website, changes will be reflected on your business profile on Google Maps.

1. On your Android phone or tablet, open the Google My Business app.
2. Tap Customers  Reviews.
3. Tap the review you'd like to flag, then tap More   Flag review.

1. On your Android phone or tablet, open the Google Maps app .
2. To open your Business Profile, in the top right, tap Account Circle Your Business Profile.
3. Tap Reviews.
4. Find the review you'd like to flag.
   • To flag a review: Tap More  Report review.
   • To flag a user: Tap the name of the user, then tap More Report profile.

1. On your Android phone or tablet, go to Google.
2. Find your Business Profile.
3. Tap Reviews.
4. Find the review you'd like to flag.
5. Tap More   Report review.