Flag and fix inappropriate reviews
Reviews that violate the Google review policies can be removed from Google My Business listings. See the instructions below to either flag an inappropriate review that you find on your listing or fix a review you wrote that's been flagged or removed.
If you find a review that you believe violates Google review policies, you can flag it for removal. The review will be assessed and possibly removed from your listing.
Before you begin
- Check the policy. Only flag reviews that violate Google policies. Don't flag reviews that you don't like but are still factually accurate. Google doesn't get involved when merchants and customers disagree about facts, since there's no reliable way to discern who's right about a particular customer experience. Read the policy before flagging a review.
- Be patient. It can take several days for a review to be assessed, so don’t contact support right after you flag it.
To flag a review for removal:
- Navigate to Google Maps.
- Search for your business using its name or address.
- Select your business from the search results.
- In the panel on the left, scroll to the “Review summary” section.
- Under the average rating, click [number of] reviews.
- Scroll to the review you’d like to flag, click the three dot menu, then click the flag icon .
- Complete the form in the window that appears and click Submit.
If a review you wrote has been flagged and removed, you can fix it yourself. Edit your review to follow Google review policies—for example, you might remove a phone number or URL from the review. Your review will be automatically republished.
Google uses automated spam detection measures to remove reviews that are probably spam. Although legitimate reviews are sometimes inappropriately removed, these spam prevention measures help improve people's experiences on Google by ensuring that the reviews they see are authentic, relevant, and useful.