Flag inappropriate reviews

Manage your reviews

Reviews that violate the Google review policies can be removed from Business Profiles on Google.

Guidelines

  • Check the policy. Read the policy before you flag a review.

    • Only flag reviews that violate Google policies.
    • Don't flag a review just because you disagree with it or don't like it.
    • Google doesn't get involved when businesses and customers disagree about facts, since there's no reliable way to discern who's right about a particular customer experience.
  • Be patient. It can take several days for a review to be assessed.

Tip: You cannot flag third-party hotel reviews. To flag an inappropriate third-party review, contact the third-party provider directly. You can click the reviewer's name to be redirected to the third-party website. Soon after the review is removed or altered at the third-party website, changes will be reflected on your business profile on Google Maps.

Flag a review in your account

  1. On your Android phone or tablet, open the Google My Business app.
  2. Tap Customers and then Reviews.
  3. Tap the review you'd like to flag, then tap More More and then Flag review.

Flag a review or user in Google Maps

  1. On your Android phone or tablet, open the Google Maps app Maps.
  2. To open your Business Profile, in the top right, tap Account Circle Account Circle and then Your Business Profile.
  3. Tap Reviews.
  4. Find the review you'd like to flag.
    • To flag a review: Tap More More and then Report review.
    • To flag a user: Tap the name of the user, then tap More More and then Report profile.

Flag a review in Google Search

  1. On your Android phone or tablet, go to Google.
  2. Find your Business Profile.
  3. Tap Reviews.
  4. Find the review you'd like to flag.
  5. Tap More More and then Report review.

Tip: Users and businesses can report abusive users from the Google Maps app. After the user's activity and contributions like reviews, photos, or edits are flagged, they'll be reviewed. Learn more about contributor profiles.

Spam detection

Google uses automated spam detection measures to remove reviews that are probably spam. These measures help improve people's experiences on Google and ensure the reviews they see are authentic, relevant, and useful. Some legitimate reviews may be inadvertently removed.

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