Manage Google updates

To keep your Business Profile as accurate as possible, Google uses information from a variety of sources like user reports and licensed content. If the information provided by business owners is reported as incorrect or outdated, the location will receive updates from Google. You can see all such updates listed with a 'Google updates' status.

Google can update locations at any time. Google-updated information appears live on Maps, Search and other Google services. You can review these updates to make sure that this information is accurate for your customers. Different types of updates are shown in different text colours in the profile editor:

  • Orange: New data from Google
  • Orange: Data removed by Google
  • Grey: Data replaced by Google. New data appears in orange.
  • Black (or white): No updates from Google

You may choose to accept, discard or edit Google updates.

Manage updates with the Google My Business app for Android

  1. On your Android phone or tablet, open the Google My Business app.
  2. Tick the box next to each individual location that you'd like to manage. Or tick the box in the top left-hand corner of the table to select all locations.
  3. Tap Your business information has updates from Google.
    • If there aren't any updates, you won't get this notification.
  4. In the toolbar above the table, tap Actions.
  5. Under 'Google updates', choose any of the following:
    • Accept updates: Tap Accept. You’ll see a list of updates that you’re about to accept. You can untick the boxes next to updates that you don’t want to accept. When you've accepted the updates, the updated information will continue to appear live on Google.
    • Discard updates: Tap Discard. Tap the information that you want to discard and reset the information, then tap Apply. When you've discarded the updates, the information will revert to the last info that you entered, and will overwrite the Google-updated information.
  6. Tap OK.
    • To edit updates, tap the pencil icon
  7. Tap Save.

Google updates and bulk upload

If you update locations using your bulk upload spreadsheet, you can import your locations without resolving Google updates. Bear in mind that:
  • If you import a spreadsheet and you haven't changed a particular field since your last upload, then Google My Business will ignore that field. Your data won’t be changed, and Google updates for that field won’t be accepted or discarded.
  • If you import a spreadsheet and you've changed a field, then the new field value will be accepted and will overwrite both your old value and any Google update associated with it.
Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue