Manage Google updates

To make sure that your listings stay as accurate as possible, Google uses information from a variety of sources like user reports and licensed content. If the information provided by business owners is reported as incorrect or outdated, the location will receive updates from Google. You can see all such updates listed with a "Google updates" status. 

Google can update locations at any time, and Google-updated information appears live on Maps, Search, and other Google services. You may review these updates to ensure that this information is accurate for your customers. Different types of updates are shown in different text colors in the listing editor:

  • Orange: New data from Google
  • Orange: Data removed by Google
  • Gray: Data replaced by Google. New data appears in orange
  • Black (or white): No updates from Google

You may choose to accept, discard, or edit Google updates.

Manage updates for individual listings

  1. Sign in to Google My Business, and select the location you'd like to review. 
    Note: You’ll see an "Updates from Google" notification at the top of the page if your location has Google updates.
  2. Review the Google updates listed next to your original business information.
  3. To manage your updates, choose the appropriate option:
    • To edit updates, click on the field that you want to edit updates for. Then, click Apply when you’re done.
    • To accept all the updates, click Accept all for this location in the "Updates from Google" section at the top of the page.
    • To accept individual updates, click on the field that you want to accept updates for. Then, click Apply in the dialog that appears, without making any changes to the presented data.
    • To discard updates, click on the field that you want to discard updates for. In the edit dialog that appears, reset the value to the one you previously provided, then click Apply.

Manage updates for multiple listings

To accept, discard, or edit Google updates for multiple locations:

  1. Sign in to Google My Business.
  2. Check the box next to each individual location you'd like to manage. Or check the box in the top left corner of the table to select all locations.
  3. In the toolbar above the table, click Actions, then choose the appropriate option under "Google updates":
    • To accept updates, click Accept. You’ll see a list of updates that you’re about to accept. You can uncheck the boxes next to updates you don’t want to accept. Once you've accepted the updates, the updated information will continue to appear live on Google.
    • To discard updates, click Discard. You’ll see a list of updates that you’re about to discard. You can uncheck the boxes next to updates you don’t want to discard. Once you've discarded the updates, the information will revert to the last values you entered, and will overwrite the Google-updated information. 

In list view

Some accounts may still be seeing their locations in list view. If your locations are showing in list view, follow these instructions to manage your Google updates:

  1. Sign in to Google My Business and view your locations in list view.
  2. Click Google updates at the top of the page. 
    Note: You’ll see this option only if Google has updates for your locations.
  3. Select an option from the dropdown menu to filter your updates by individual fields like Hours or Address, or select All to manage all updated locations. To see all the listings with less important Google updates, select "Secondary updates" from the drop down menu.
  4. Click the box next to "Store code" to select all of your locations, or click the boxes next to individual locations you'd like to manage. 
  5. In the toolbar that appears, click the appropriate icon to manage your Google updates: 
    • To edit updates:
      1. Click the pencil icon .
      2. Click on the field that you want to edit updates for.
      3. To apply your edits to all the selected locations, check the box for Apply changes to X locations. 
      4. Click Apply when you’re done.
    • To accept updates:
      1. Click the accept updates icon 
      2. You’ll see a list of updates that you’re about to accept. You can uncheck the boxes next to updates you don’t want to accept.
      3. Click Accept when you’re done.​ The updated information will continue to appear live on Google.
    • To discard updates: 
      1. Click the discard updates icon .
      2. You’ll see a list of updates that you’re about to discard. You can uncheck the boxes next to updates you don’t want to discard.
      3. Click Discard when you’re done. The information will revert to the last values you entered, and will overwrite the Google-updated information. 
    • To clear attribute values that you’re not sure about: 
      1. Click the clear icon .
      2. You’ll see a list of attributes with values you’re about to clear. You can uncheck the boxes next to attributes you don’t want to clear.
      3. Click Clear when you're done. The selected attributes will now be cleared of the values that you provided.

Please note, you may not be able to accept or discard updates, or clear attribute values in bulk if:

  • The listing isn’t enabled for download.
  • You don’t have enough access to the listing (for example, if you’re a communications manager).
  • The listing couldn't be loaded.
  • For discard updates and clear attributes only: You did not provide a value for the field.
  • For clear attributes only: The attribute is sensitive (for example, related to accessibility, sexual orientation, race, or religion).
  • For clear attributes only: The attribute is not a "yes/no" attribute.

Manage updates using the mobile app

  1. Open the Google My Business app
  2. Tap Your business information has updates from Google
    Note: If there are no updates, you won't see this notification.
  3. In the banner at the top of the screen, tap OK to accept all updates.
  4. Edit updates by tapping the pencil icon
  5. Tap Save.

Google updates and bulk upload

If you’re updating locations using your bulk upload spreadsheet, you can import your locations without resolving Google updates. Keep in mind that:

  • If you import a spreadsheet and you haven't changed a particular field since your last upload, Google My Business will ignore that field. Your data won’t be changed, and Google updates for that field won’t be accepted or discarded. 
  • If you import a spreadsheet and you have changed a field, the new field value will be accepted and will overwrite both your old value and any Google update associated with it.

 

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