Important: Before you can reply to reviews on your Business Profile, you must verify your business.
Reviews can help your business stand out and give potential customers helpful info. They show next to your Business Profile in Maps and Search.
Learn about best practices to get more reviews
Important: Reviews and other user contributions to Google Maps must reflect a genuine experience. Offering incentives, such as discounts on goods or services, in exchange for a review, a change to an existing review, or the removal of a negative review is strictly prohibited. Learn more about Business Profile restrictions for policy violations.
- Remind customers to leave reviews: It's quick and easy to add reviews. You can also ask customers to leave reviews through a business link or QR code. Learn more about our guidelines on fake engagement.
- Reply to reviews: Show customers that their feedback matters. Learn how to read & reply to reviews on Google.
- Value all reviews: Honest and balanced reviews can help potential customers decide. A mix of positive and negative feedback often feels more trustworthy. To show you care, you can reply to reviews and give more info. If the review doesn't follow our posting guidelines, you can request its removal. Learn how to report inappropriate reviews on your Business Profile.
Tips:
- Customers must be signed into a Google Account to leave a review. They can set one up using a non-Gmail email address. Learn how to create a Google Account.
- Your replies to customer reviews are public and can help build relationships and trust with customers. Learn about tips to write better review replies.
- Reviews are available only in certain countries or regions and for certain business categories. To better match how people search for businesses, availability of reviews may change over time.
Share a link or QR code to request reviews
You can create and share a link or QR code to help customers leave reviews. To encourage them to use the link:
- Include it in thank you emails
- Add it at the end of a chat interaction
- Include it on your receipts
To create and share a link or QR code:
- Go to your Business Profile.
- To find your review link, select Read Reviews
Get more reviews
.
- Share the link or QR code directly or use the share options.
- To copy the review link, select Copy
.
- To download the QR code:
- Right-click the QR code.
- Select Save image as....
- To copy the review link, select Copy
Get more reviews Tip: If you share through email, the email linked to your Business Profile sends the email.
