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How to add & remove owners & managers for your Business Profile

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Owners of Business Profiles can invite additional users to become owners and managers. Each person can have their own access without sharing sign-in information. Owners and managers have different levels of access to the profile.

  • Only owners can add or remove users.
  • Managers can remove themselves from a profile.
  • Google Groups can’t be added as managers or owners.
  • Only the primary owner can transfer primary ownership.

Add owners & managers

  1. On your computer, sign in to Business Profile Manager.
    • If you have multiple locations, open the location that you'd like to manage.
  2. In the menu on the left, click Users.
  3. In the top right, click Invite new users Invite new users.
  4. Enter the name or email address of the user that you'd like to add.
    Note: To add an agency to your location, you need to add the agency's location group ID here. (You may need to contact the agency and ask for this ID.)
  5. To select the user's role, click Choose a role and then Owner or Manager.
  6. Click Invite. Invitees will have the option to accept the invitation and immediately become users.

This page displays all active users and people who are invited to become users. To cancel pending invitations, click Remove in the row with the invitation that you want to remove.

When an invitation is accepted, the owners of the profile are notified through email. All users in the account can find the names and email addresses of the owners and managers of the profile.

Tip: If you want to transfer ownership of your profile to someone else, you can learn how to transfer ownership of a profile.

Understand new owner & manager limitations

When a new owner or manager is added to an existing Business Profile, they must wait for seven days before they can manage all the features of the profile. During this 7-day period, the new owner or manager gets an error if they try any of the following:
  • Delete or undelete a profile.
  • Remove other owners or managers from a profile.
  • Transfer primary ownership of a profile to themselves or a third user.
  • An existing owner or manager tries to transfer primary ownership of the profile to a new owner or manager still in their first seven days.

If the new owner or manager deletes their account within the first seven days, they’re removed from the profile. If they undelete their account, they must be added to the profile again.

Remove owners and managers

  1. On your computer, sign in to Business Profile Manager.
    • If you have multiple locations, open the location that you'd like to manage.
  2. On the left, click Users.
  3. Next to the person that you'd like to remove, click Remove Remove.

If you can't click Remove Remove, it could mean that:

  • You're trying to remove the primary owner from the profile. Transfer primary ownership to someone else, then remove the user from the profile.
  • You're signed in as a manager. Only owners can remove other owners and managers.

When a user is removed, they’re notified through email.They will no longer be able to edit business information or take any administrative actions for the profile. But all of their past responses to reviews, posts, comments and other actions will remain.

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