If you’ve made changes to your business, your existing reviews may be kept, moved, or removed from your listing, depending on the situation. Business reviews are useful only when they’re relevant, helpful, and trustworthy. If there are significant changes to your business, reviews may be removed if they’re no longer relevant to your business.
If you’ve created and verified a new listing for your business to reflect a change in a physical location or a change in ownership, you may be able to transfer your reviews from the old listing to the new one. Request to transfer your reviews
Physical location (address) move
If your business moves from one location to another and keeps the same business name, Google will generally move the reviews to the new location. There are some exceptions for businesses heavily tied to their locations, like hotels, golf courses or scenic attractions.
Change of ownership
If you are the new owner or manager of an existing business that hasn't changed its name, reviews will not be removed. You can use owner responses to respond to previous reviews and clarify any changes/improvements to the services your business is providing.
Change in name
Reviews will not be removed if your business meets the criteria below:
- You make a minor name change
- You have multiple locations and the business name changes
If your business changes its name but doesn't meet the criteria above, then it's considered a new business and reviews may be removed.
Out of business
If your business closes, reviews will remain attached to the closed business.