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Service-area businesses on Google

Not all local businesses serve their customers from a brick-and-mortar shop front. Some businesses operate from a home address. Others are mobile and don't have a shop front that customers visit.

If your business serves customers at their locations, then you should list it as a service area business on Google.

Some verified businesses require another round of verification for address or category changes.

Add and edit a service area

Add and edit a service area

To edit your service area details:

  1. Sign in to Google My Business.
  2. Make sure that you’re using card view. If you’re viewing your locations as a list instead of cards, switch to card view by clicking the cards icon  on the right-hand side above your locations. 
  3. Choose the listing that you'd like to manage and click Manage location
  4. Click Info at the top of the page.
  5. Click the Address section.
  6. In the window that appears, select Yes next to "I deliver goods and services to my customers at their locations."
  7. Enter your service area information. You can set your service area based on the postcodes or cities that you serve, or on a given area around your location.
    • Select the box next to “I serve customers at my business address” if you want your complete address to appear on Google and your business location is staffed and able to receive customers during its stated hours. 
  8. Click Apply.

Remove a service area

If your business has mistakenly been marked as a service area business but is in fact a shop front:

  1. Sign in to Google My Business.
  2. Make sure that you’re using card view. If you’re viewing your locations as a list instead of cards, switch to card view by clicking the cards icon  on the right-hand side above your locations. 
  3. Choose the listing that you'd like to manage and click Manage location
  4. Click Info at the top of the page.
  5. On the left side of the screen, click the field that lists your service area.
  6. In the window that appears, find "I deliver goods and services to my customers at their location". Immediately under it, click the No button.
  7. Click Apply.
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