Meet our Product Experts

Product Experts are Google users who help with questions and troubleshooting—you may have met a few of them in the Google My Business Community Forum. We'd like to introduce you to the Google My Business Product Experts and let them tell you a bit about themselves. Say hello next time you see them around!

Learn more about Product Experts

Ben Fisher
Community Forum Nickname: Ben Fisher

A Google Plus/Google My Business marketing maven, experienced veteran in SEO and social since 1994. Co-founder of Steady Demand which works with agencies and businesses to find engagement and develop content for Social Media. Ben has a passion working with businesses, helping them solve the most complex of issues in Internet Marketing and Local Social/SEO. Ben is a featured author at the Local Search Forum, Co-Owner of Local Search Dynamics G+ Community and is always available to help.

Colan Nielsen
Community Forum Nickname: Colan N

Colan is the VP of Local Search at Sterling Sky Inc and started in the local SEO world back in 2010. He is also deemed a product expert by Google as a Product Expert on the Google My Business Forum.  He is a contributor to Moz’s famous Local Search Ranking Factors survey and is a former Google MapMaker Regional Lead. 

Colan is obsessed with everything related to Local Search and is active on many online communities including the Local Search Forum where he is a moderator.

You can connect with Colan on Google+ and follow him on Twitter.

David Cox
Community Forum Nickname: David W Cox

David found out about the TC program listening to Joy Hawkins talk about it on the SEO 101 podcast. David is a trusted verifier, a Level 8 contributor and a trusted photographer in local guides connect program. Starting back in 1997 David was involved with sales of SDSL service and websites when dial up was the way most people connected to the Internet and getting 256K up to 1.5 meg for a small business was a big deal. From that point on he has been learning HTML and internet search optimization, much of which is self-taught.

Helmut Geissler
Community Forum Nickname: Helmut G

Helmut has loved maps ever since he was a child, when he drew his own maps by hand for his personal edification (e.g. of the UK). Now his hands are a bit too shaky to draw these maps, but that’s where Google Maps and Google My Business come in. These products, along with the hundreds of questions "ehg" answers in the forums weekly, keeps his day lively and interesting. Helmut is an active Product Expert in the English, German and Spanish Maps help forums.

James Clemens
Community Forum Nickname: James_Clemens

James started building products and brands back in the 1980’s and jumped deep into website development and SEO in 1996. A web coder in HTML, CSS and PHP that pushes himself to be uniquely creative for each project. He is a passionate technologist that works with a smile on his face and is known for his patience while providing friendly help. As a regular contributor of expert articles to the Google Partners system and a small business success consultant, James brings a wealth of knowledge to us and was even named the 2015 Top 3 Most Inspirational Member with the North America Google Partner Community. He’s involved in several charities in Panama City Beach, Florida and enjoys helping others to be successful while expanding his intelligence. 

James is also a Product Expert with Google Ads & Google Partners, a Rising Star with Google AdWords Express, and certified in every Google Ads product, Google Analytics, Mobile Sites and Digital Sales. He operates a badged Google Partner agency in sunny Florida that he founded in 1992 and has almost too much fun building a digital presence for clients all over the globe.

Jason Brown
Community Forum Nickname: keyserholiday

Jason has been working in SEO for over 12 years and loves every minute of it. He is currently performing local SEO for a nationwide franchise. Having learned so much in the local space he is excited to be giving back to the community and sharing his knowledge with businesses owners.

Joel Headley

Joel Headley
Community Forum Nickname: Joel H

Joel works at PatientPop as part of the product team, ensuring success in local search for their clients in healthcare. Previous to PatientPop, Joel spent over a decade at Google. Much of that time included running the support teams for Google My Business and its previous iterations. In a former life, Joel studied genetics in maize, specializing in the fields of developmental biology and epigenetics.

Joy Hawkins

Joy Hawkins
Community Forum Nickname: JoyHawkins

Joy Hawkins has been working in the Local SEO industry since 2006 and loves being a Google Product Expert. She also loves spending time managing Google Ads accounts and has been certified in both Google Search & Display. She is also a speaker at various search engine marketing conferences such as SMX & LocalU.

She currently works as a the owner of Sterling Sky Inc in Uxbridge, ON, Canada. Joy's daily responsibilities there include troubleshooting ranking issues on Google for the most complicated and difficult accounts, updating her training manual (The Expert's Guide to Local SEO), consulting on how to use Google products and SEO-related tools and tactics, selling and managing local SEO, social media and Google Ads accounts for small business owners, and keeping up with new trends and processes in the local SEO and search engine marketing (SEM) world. You can connect with her on G+ or follow her on Twitter.

Linda Buquet

Linda Buquet
Community Forum Nickname: Linda Buquet

Linda has over 13 years of Internet marketing experience and specializes in Google Local optimization with a primary focus on training and consulting for SEOs and agencies. She's a contributor to the “Local Search Ranking Factors” and is founder of the Local Search Forum. Linda has been quoted by The New York Times, InfoWorld and PC World regarding Google Places issues and is passionate about helping people learn local search best practices.

Margaret Ornsby
Community Forum Nickname: Margaret O

Margaret Ornsby has been involved with Internet services since the early 2000’s. She discovered the field of Local SEO in 2010 and in 2011 founded More Customers More Sales. The business specializes in providing digital services to businesses who serve local markets. It quickly expanded from serving neighborhood businesses to clients around the world in just a few short years.

Margaret's daily activities range from troubleshooting websites for tricky technical problems, increasing conversions, content production and promotion, managing digital advertising, and keeping her clients informed of the latest changes and opportunities.

She gets a deep personal satisfaction helping business owners from around the world with the challenges of managing their online presence in the Google forums.

You can connect with Margaret on Google+.

Mike Blumenthal

Mike Blumenthal
Community Forum Nickname: Mike B

Mike has been involved with offering web services since 1995. Prior to specializing in web design and search consulting in 2001, Mike was a principal in a family owned and operated retail business for more than 30 years. Like all small business owners attempting to market to a fragmented clientele, he was continually frustrated by the barriers & costs imposed by the advertising options available. Shortly after Google Maps was released in 2004, he threw out his nine Yellow Page books and started focusing on Local Search. During the week, you can find him at his blog, Understanding Google Maps and Local Search, where he writes about local search and its impact on the business community. During the past year Mike, cofounded two locally focused companies:, which focuses on small business education, and to help small businesses deal with the complexities of customer feedback and reviews.

Priya Chandra
Community Forum Nickname: Priya C

Priya Chandra has been working with the Internet and the World Wide Web in some form or another since 1992.

After many years working for other people (in both private industry and the public sector) in social media, online communications and HR she got involved in local SEO in late 2013 and has been addicted to Local search ever since.

She loves being a Google Product Expert and if she's not helping out there, you'll find her on the Local Search Forum where she is also a Product Expert.

You can connect with Priya at Google+.

Tim Capper
Community Forum Nickname: Tim Capper

Tim has been involved in search marketing for over 10yrs and specialises in local SEO. Having originally graduated with a Swiss Degree (BelvoirPark Hotel Fachschule) in hospitality management then owning and operating his own hotel in the UK Lake District. It was during the Foot and Mouth outbreak that he honed his skills in search marketing.

Taking the decision to move into search marketing professionally, Tim relocated to Northamptonshire and now operates a bespoke SEO consultancy with a global client base. Being a Google Product Expert gives me the ability to view issues that an average webmaster will never see, adding extra value to the already impeccable service Online Ownership provides for its clients. Online Ownership's innovative approach to search marketing and skill sharing philosophy can be seen in the recent Put your Business on the Map campaign along with the step by step guides and tutorials they have produced and published. Tim is passionate about what Google Business Pages can offer businesses, they provide a real opportunity to market and brand their business online, and Tim takes great pleasure in helping these business solve their problems in the Google and your Business product forum.

You can connect with Tim on Google+.​

Tom Waddington
Community Forum Nickname: TomW

Tom has helped numerous businesses improve their presence in local search results over the past 10+ years. A unique issue brought him to the Google My Business Community forum where he was helped by a couple Product Experts. While looking through the forum he saw the opportunity to utilize his experience and began helping other users with their questions. His desire to learn, help others, and fight spam led him to be a frequent participant on the forum.

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