Changes to Google Business Profile call history

Beginning July 31, 2024, call history reports will no longer be available to you in Google Business Profile. This change will impact all users of the product.

Customers will still be able to find and contact your business through Google Search and Maps. They can learn more information about you from your website links, business description, photos, and anything else you share on your Business Profile. You’ll also continue to receive calls from your Business Profile and track other engagement metrics for your business, like web traffic or directions requests. Learn how to check your Business Profile performance.

What to do next

  • To find records of your Business Profile call history, download it through Google Takeout. These records will be available for download until August 30, 2024.
  • The call button on impacted Google Business Profiles will be automatically updated to use the merchant’s supplied phone number.
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Get help from Small Business Advisors

Want to receive one-on-one guidance and tailored recommendations on how to make the most out of your Business Profile? Try booking an appointment with Small Business Advisors.


Important: This service cannot troubleshoot issues, including Business Profile verification or suspension, or Google Ads billing.

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