As of July 31, 2024, the chat feature is no longer available in your Business Profile. Customers are still able to find and contact your business through Google Search and Maps. They can learn more information about you from your website links, business description, photos, and anything else you share on your Business Profile.
What to do next
- To find records of past Business Profile chats, download it through Google Takeout. These records will be available for download until August 30, 2024.
- For existing chat conversations, consider alternative chat channels to continue the conversation with your customers, if available.
- For eligible accounts, customers can contact you from your Business Profile through text messages or WhatsApp. Learn more about how to chat with customers from your Business Profile.