Changes to Google Business Profile chat

As of July 31, 2024, the chat feature is no longer available in your Business Profile. Customers are still able to find and contact your business through Google Search and Maps. They can learn more information about you from your website links, business description, photos, and anything else you share on your Business Profile.

What to do next

• To find records of past Business Profile chats, download it through Google Takeout. These records will be available for download until August 30, 2024.
• For existing chat conversations, consider alternative chat channels to continue the conversation with your customers, if available.

FAQs

EXPAND ALL COLLAPSE ALL

Is the chat FAQs feature being deprecated along with Business Profile chat?

Yes, all chat features are no longer supported.

I use Google Business Messages API. Will this impact me?

Yes. Learn more about updates on Google Business Messages.

Will this change impact any other Google Business Profile APIs outside of messaging?

The “BUSINESS_CONVERSATIONS” metric is no longer available in the Performance API.

Are customers notified with these changes?

Yes, all customers with current chat conversations were notified on July 15, 2024.

Can users still request a quote through Business Profile?

No, customers can no longer request quotes.

I used to get a lot of booking requests through chat. Are there any alternative solutions that I can explore?

In certain countries or regions, customers can reserve a service and pay for bookings through the Reserve with Google platform. Learn more about Reserve with Google.

If Business Profile chat was my primary contact method with customers, should I add my phone number to my profile?

Yes, if your profile currently doesn’t have a phone number, or if the number is hidden, it’s recommended to add your phone number to your profile so customers can contact you. Learn more about how to edit your business phone number.

Will this change affect all users?

Yes.