As of 31 July 2024, the chat feature is no longer available in your Business Profile. Customers are still able to find and contact your business through Google Search and Maps. They can learn more information about you from your website links, business description, photos, and anything else that you share on your Business Profile.
What to do next
- To find records of past Business Profile chats, download it through Google Takeout. These records will be available for download until 30 August 2024.
- For existing chat conversations, consider alternative chat channels to continue the conversation with your customers, if available.
- For eligible accounts, customers can contact you from your Business Profile through text messages or WhatsApp. Learn more about how to chat with customers from your Business Profile.
FAQs
Is the chat FAQs feature being deprecated along with Business Profile chat?Yes, the chat FAQ feature is no longer supported.
The 'BUSINESS_CONVERSATIONS' metric is no longer available in the Performance API.
Yes, all customers with current chat conversations were notified on 15 July 2024.
No, customers can no longer request quotes.
In certain countries or regions, customers can reserve a service and pay for bookings through the Reserve with Google platform. Learn more about Reserve with Google.
Yes, if your profile currently doesn’t have a phone number, or if the number is hidden, it’s recommended to add your phone number to your profile so that customers can contact you. Learn more about how to edit your business phone number.
Yes.
