As of July 31, 2024, the chat and call history features are no longer available in your Business Profile. You won’t be able to interact with customers through chat or find customer call history from your Business Profile.
Customers are still able to find and contact your business through Google Search and Maps. They can learn more information about you from your website links, business description, photos, and anything else you share on your Business Profile. You’ll also continue to receive calls from your Business Profile and track other engagement metrics for your business, such as web traffic or directions requests. Learn how to check your Business Profile performance.
What to do next
- To find records of past Business Profile chats or call history, download it through Google Takeout. These records will be available for download until August 30, 2024.
- For existing chat conversations, consider alternative chat channels to continue the conversation with your customers, if available.
FAQs
Is the chat FAQs feature being deprecated along with Business Profile chat?Yes, all chat features are no longer supported.
The “BUSINESS_CONVERSATIONS” metric is no longer available in the Performance API.
Yes, all customers with current chat conversations were notified on July 15, 2024.
No, customers can no longer request quotes.
In certain countries or regions, customers can reserve a service and pay for bookings through the Reserve with Google platform. Learn more about Reserve with Google.
Yes, numbers will be automatically updated to use the merchant’s supplied phone number in Google Business Profile.
Yes, if your profile currently doesn’t have a phone number, or if the number is hidden, it’s recommended to add your phone number to your profile so customers can contact you. Learn more about how to edit your business phone number.
Yes.
