Find why a review is missing
There are several reasons why reviews may be removed from the page. Usually, missing reviews are removed for policy violations like spam or inappropriate content.
We don't reinstate reviews that are removed for policy violations. These removal measures help to make sure that reviews on Google properties are relevant, helpful and trustworthy. Learn about prohibited and restricted content for reviews.
Reviews can sometimes be removed from a Business Profile after a reinstatement. If you lose reviews after your profile is suspended and then reinstated, contact support for assistance.
Tip: If you set a future opening date for your business, any reviews left before that date are removed.
Find why your review is delayed
You may notice that a specific review takes longer to appear on some platforms, like Google Search or Google Maps. This delay is most common after profiles are merged. Delays because of a merge should be resolved within a few days.
Customers on older mobile devices and operating systems might have issues leaving reviews. To fix the problem, customers should update their operating system and Google Maps app version.
