Announcements

  1. 1
    Launch: Product Catalog in the Business Profile on desktop Search
    April 4, 2019
    Before, items that businesses add through Product Editor appeared exclusively in Business Profiles on the mobile version of Google Search. Now, customers can see businesses’ Product Catalog on Google Search both on the computer and mobile. Learn more about Product Editor and Product Catalog.
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  2. 2
    Launch: Unified hotel reviews on desktop Maps
    February 21, 2019
    We’ve updated how Reviews look for hotels on Desktop Google Maps. Now, Desktop Google Maps displays reviews from both Google users and third-party providers (from TrustYou). With a consolidated list of reviews, users can make more informed decisions on Hotels directly from Maps. All hotels that work with one of the third-party providers are eligible for the unified hotel reviews section. A Google My Business account is not required. Please note that we cannot provide a full list of eligible third-party providers. Learn more about reviews on Google.
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  3. 3
    Launch: Reply to reviews on Maps on desktop
    February 12, 2019
    We’re making improvements on how you can reply to reviews, and providing you with more information and tools to get feedback from customers. You can now reply to reviews directly with your business profile on Google Maps from your computer. Replying directly from Google Maps lets you manage your reviews without having to download the Google My Business app or open its homepage. Learn more about how to read and reply to reviews. We also have some tips on how to respond to negative reviews. Positive or negative, reviews are an opportunity to identify areas to improve the consumer experience. Lastly, we know you have questions about Local Guides, a global community of people who write reviews, share photos, answer questions, add or edit places, and check facts on Google Maps. So, we want to share more about how the program is designed to help make Maps better for customers and businesses. Learn more about Local Guides.
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  4. 4
    Launch: Add hotel check-in and check-out times
    February 4, 2019
    We're pleased to announce that hotels can now add their check-in and check-out times to their business listing in Google My Business. This information helps customers know when rooms will be ready and when they must vacate. This feature is only available for hotels. To add check-in and check-out times: Sign in to Google My Business. If you have multiple locations, open the location you'd like to manage. From the menu, click Info. In the check-in and check-out times section, click the pencil icon . Enter your check-in and check-out times. Click Apply.   Learn how to edit your business listing.
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  5. 5
    Launch: Updates for service-area businesses
    January 22, 2019
    We continue to work on improving the overall Google My Business experience for service-area businesses from start to finish. We're excited to announce a few updates designed to meet the unique needs of service-area businesses, including a new signup process. Learn more about the new features for service area businesses.
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  6. 6
    Launch: Suggested posts: Customer testimonials
    We're happy to announce a new feature that lets you post automatically suggested reviews as customer testimonials. In some countries, Google My Business will provide suggested posts to help you showcase positive reviews left for your business. You may get suggestions for new testimonials to post when you sign in to Google My Business, or via email notifications. These posts are automatically suggested based on 4 or 5-star reviews recently left for your business. You'll be able to review and edit the post before publishing it. Learn more about posts.
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