Troubleshoot your issue

To view details on the status of a book, go to your Book catalogue.

Which issue are you experiencing?I'd like to make my book available for sale in as many countries as possibleMy book status is "Needs Action"My book status is "Needs Approval"My book status isn't listed hereI haven't been paid for my book salesI'd like to remove my book from sale on Google Play

Are you based in a country eligible to sell books on Google Play?YesNo

Are all the countries where you wish to sell your book listed in your sales territories?YesNo

Have you enabled currency conversion?YesNo

Do you see a price listed for each country where the book should be available for sale?YesNo

Have you enabled currency conversion?YesNo

Do you see a price listed for each country where the book should be available for sale?YesNo

Are there additional details on the "Summary" tab for the book?My book status is 'Needs Action: Price information is missing or not applicable'My book status is "Needs Action: No content is currently live"My book status is "Needs Action: Quality of the provided content is too poor"My book status is "Needs Action: Viewability settings are too restrictive"My book status isn't listed here

Are you based in a country eligible to sell books on Google Play?Yes, and I intend to sell this book on Google PlayYes, but I don't want to sell this book on Google PlayNo

Have you provided prices on the book's 'Pricing' tab?YesNo

Did you set up a payment profile at sign-up or in the Payment Centre?YesNo

Have you set up sales territories?YesNo

Are your sales territories associated with a payment profile?YesNo

Have you set up sales territories?YesNo

Are your sales territories associated with a payment profile?YesNo

Did you set up a payment profile at sign-up or in the Payment Centre?YesNo

Have you set up sales territories?YesNo

Are your sales territories associated with a payment profile?YesNo

Have you set up sales territories?YesNo

Are your sales territories associated with a payment profile?YesNo

Did you upload files on the "Content" tab for this book?YesNo

Did you upload content within the past 24 hours?YesNo

Have you provided a list of preview territories on the "Settings" tab for this book?YesNo

Did you enable sales in at least one available format, either scanned pages (.pdf) or flowing text (.epub)?YesNo

Do you see an alert?No payment profiles are listedThere's an alert: "You have no valid forms of payment available. This account has no valid form of payment."There's an alert: "You have no valid forms of payment. You must verify your Bank account..."There's an alert: "Tax information required."There's an alert: "You are required to validate your identity to be paid."I don't see any of the above alerts in my payment profiles.

Have you reached the threshold listed in your payment profile?YesNo

Did you submit this book to Google?YesNo

From where do you want to remove the book?I want to remove the book from sale on Google PlayI want to remove the book from preview on Google BooksI want to remove the book from my Partner Centre Book CatalogueI want to remove an older version of my book

How does the book appear on Google Play or Google Books?The book is available for sale on Google PlayEntire pages are visible on Google BooksPartial pages (snippets) are visible on Google BooksThe book is labelled as "No preview available" on Google Books

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