Troubleshoot your issue

To view details on the status of a book, go to your Book Catalog and hover your mouse pointer over the status message.

Which issue are you experiencing?

  • I'd like to make my book available for sale in as many countries as possible
  • My book status is "Needs Action"
  • My book status isn't listed here
  • I haven't been paid for my book sales
  • I'd like to remove my book

Are you based in a country eligible to sell books on Google Play?

  • Yes
  • No

Are all the countries where you wish to sell your book listed in your sales territories?

  • Yes
  • No

Have you enabled currency conversion?

  • Yes
  • No

Do you see a price listed for each country where the book should be available for sale?

  • Yes
  • No

Do you see a price listed for each country where the book should be available for sale?

  • Yes
  • No

Have you enabled currency conversion?

  • Yes
  • No

Do you see a price listed for each country where the book should be available for sale?

  • Yes
  • No

Do you see a price listed for each country where the book should be available for sale?

  • Yes
  • No

Are there additional details on the "Summary" tab for the book?

  • My book status is "Needs Action: Pricing information is missing or not applicable"
  • My book status is "Needs Action: No content is currently live"
  • My book status is "Needs Action: The provided ePub is fixed layout and needs to be reviewed"
  • My book status is "Needs Action: Quality of the provided content is too poor"
  • My book status is "Needs Action: Viewability settings are too restrictive"
  • My book status isn't listed here

Are you based in a country eligible to sell books on Google Play?

  • Yes, and I intend to sell this book on Google Play
  • Yes, but I don't want to sell this book on Google Play
  • No

Have you provided prices on the book's "Prices" tab?

  • Yes
  • No

Did you set up a payment profile at sign-up or in the Payment Center?

  • Yes
  • No

Have you set up sales territories?

  • Yes
  • No

Are your sales territories associated with a payment profile?

  • Yes
  • No

Have you set up sales territories?

  • Yes
  • No

Are your sales territories associated with a payment profile?

  • Yes
  • No

Did you set up a payment profile at sign-up or in the Payment Center?

  • Yes
  • No

Have you set up sales territories?

  • Yes
  • No

Are your sales territories associated with a payment profile?

  • Yes
  • No

Have you set up sales territories?

  • Yes
  • No

Are your sales territories associated with a payment profile?

  • Yes
  • No

Did you upload files on the "Content" tab for this book?

  • Yes
  • No

Did you upload content within the past 24 hours?

  • Yes
  • No

Have you provided a list of preview territories on the "Settings" tab for this book?

  • Yes
  • No

Did you enable sales in at least one available format, either scanned pages (PDF) or flowing text (ePub)?

  • Yes
  • No

Do you see an alert?

  • No payment profiles are listed
  • There's an alert: "You have no valid forms of payment available. This account has no valid form of payment."
  • There's an alert: "You have no valid forms of payment. You must verify your Bank account..."
  • There's an alert: "Tax information required."
  • There's an alert: "You are required to validate your identity to be paid."
  • I don't see any of the above alerts in my payment profiles.

Have you reached the threshold listed in your payment profile?

  • Yes
  • No

Did you submit this book to Google?

  • Yes
  • No

From where do you want to remove the book?

  • I want to remove the book from sale on Google Play
  • I want to remove the book from preview on Google Books
  • I want to remove the book from my Partner Center Book Catalog
  • I want to remove an older version of my book

How does the book appear on Google Play or Google Books?

  • The book is available for sale on Google Play
  • Entire pages are visible on Google Books
  • Partial pages (snippets) are visible on Google Books
  • The book is labeled as "No preview available" on Google Books