Apr 3, 2019
Can't access Blogger account - email address not recognised
There seems to be no way to contact Yahoo (I've just spent the last hour going around in circles on their 'help' website), and no way to contact Google since they don't recognise the account I've been using.
It's an old Blog that hasn't been used for about 5 years, but I want to delete it.
Is there anyone from Google or Blogger that can help me to access my Blog? It just says the email account is not recognised - yet I have the login details saved in a text file and in my browser password settings, so it's definitely the right account.
Thanks
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Jun 14, 2019
It just came to my attention that a bunch of people have posted "advice" to MonzoJoy that is actually not advice to MonzoJoy. To those people:
I am sorry you are having a problem. It turns out with this new help system, the absolute best way to ensure that your issue won't be noticed by the helpers here is to hijack another user's issue (as you have done).
There is a generic problem related to account access that emerged earlier this spring. It might apply to you (solution below). But if it doesn't I hope you will take your problem to the Blogger help forum and post it there as a new issue.
Okay?
If you had a Google+ profile for you blog on the day that Google+ was shut down, you may need to create a Blogger profile to regain access.
Google told us that former G+ users would be prompted to do so automatically, but this does not seem to have happened.
Meanwhile, operators are standing by on the Blogger help forum. (But not here.)
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Apr 3, 2019
Last edited Apr 3, 2019
Jun 14, 2019
Hi MonzoJoy,
As you can see, there are a lot of people asking their own questions on this thread.
I had hoped your had resolved your issue, since you dropped out of the conversation instead of taking it to the next step, which would be to provide a link to your blog in a reply here.
Since you are still not able to sign in to your blogging account, and still would like to, why not do that? IE, post a link to your blog.
That information might not help (I admit), but it often is useful in cases like this.
It's why we ask for it.
As for speaking to "a human being support person at Blogger": Blogger has no support in the sense that you mean--none of the free Google products do. But I assure you I am a human being.
Did you really think otherwise? Should I be offended?
Jun 15, 2019
>Since you are still not able to sign in to your blogging account,
and still would like to, why not do that? IE, post a link to your blog.
I can, but I'm not sure how that would help - the issue seems to be that Blogger has closed access to accounts that aren't using Gmail - I had a couple of other old accounts which I checked yesterday, and they're not being recognised either. All I actually want to do is close the account down.
If you're an official support person then I can email you a link to the blog, but for privacy reasons I don't want to post it on a public website.
I can, but I'm not sure how that would help - the issue seems to be that Blogger has closed access to accounts that aren't using Gmail - I had a couple of other old accounts which I checked yesterday, and they're not being recognised either. All I actually want to do is close the account down.
If you're an official support person then I can email you a link to the blog, but for privacy reasons I don't want to post it on a public website.
Jun 15, 2019
MonzoJoy,
Thanks for at least responding to my request for a look at your blog.
Google does not provide conventional support for its free services. If you have a paid account there may be another avenue. Meanwhile, this is a volunteer help community. I am a blogger like you.
And, this is a public forum, so I guess sharing your blog address is out.
Without a peek one of your blogs (which to be honest might not have the clues I would check for), I can only speculate.
Contrary to your theory, Google continues to recognize non-Google emails as valid user IDs. Obviously, you still need to know your account password. If you did set up gmail on that account at some point, you can use that too.
Since I can't see your blog, can you describe the sign-in failure in greater detail?
Sign completely out of Google, go to www.blogger.com, and click sign in.
Enter the email address, checking for typos.
Can you attach a screen shot of the message you get telling you the account is not available?
Jun 15, 2019
Thanks for the reply Adam.
I've attached a screengrab. The top half shows what I get when I try and login to Blogger, this happens with two other accounts as well. I get no further than 'Couldn't find your Google account'. The bottom half of the screen is from my Firefox saved logins page - the red boxes hiding the top and bottom addresses on the screen confirm the account has been accessed previously using the same email address. The password saved on my computer (which is ten years old, so the same computer used with the last login) matches that saved in my browser. The same login details are also saved on a laptop and iPad. The password was changed in 2011 (as shown in the screengrab), and the blog last used in Aug 2015.
Basically Google seems to have lot my accounts, despite the fact the blogs are still active. I don't even get as far as entering a password, as Blogger doesn't accept the email address.
Yahoo was hacked a few years ago, and I haven't been able to access this account - it asks me a 'memorable question', which I never set. Could be the account was hacked (since I can't login I have no idea if this is the case), which is why Google is rejecting it, or inactive as it hasn't been accessed due to my not being able to use it.
This could all be solved in ten minutes if someone from Google/Blogger contacted me - I could just give them my email address and password, and they could check to see if it was used when the blog was last accessed.

Jun 15, 2019
Actually, no, Google employees do not have access to passwords.
But it's all moonshine anyway, because no such service exists.
It is starting to sound to me as though your only option is the extremely frustrating Google account recovery process. I always feel bad about suggesting this, but since you seem to have kept account records, perhaps it will be easier for you than for most.
You may want to think of this as an exam you have to prepare for. Here is a useful note about the process, and here is a lengthy, but ultimately also useful, guide step by step.
More food for thought, feel free to ignore. Clearly, Google thinks your yahoo-ID google account does not exist today. I have never known them to be wrong about that.
The most likely explanation, then, is that you had a second account on the blog, which is now the blog administrator in the wake of the first account being deleted. If you have not done so, you can learn the provider of the email address used to sign in to that second account (yahoo, gmail, etc) at Blogger forgot.
You can also use the email lookup there to see what Google thinks about your first account.
I'm sorry I have not been able to be more helpful.
Jun 16, 2019
Regarding the comment that Google isn't wrong - I'd set up three blogs using Yahoo accounts. Two are no longer recognised, while the other one still works and I can access the blog associated with it. I can only assume they've cocked up here, and I can now no longer access my content via the other two accounts.
It's a joke, to be honest - no official support, now way to regain access to my blog.
I appreciate your efforts to help though, so thanks for that.
Jun 16, 2019
Account recovery won't recover access to an account that does not exist, so if you go that route you should focus on the accounts that do.
Running Blogger Forgot for all the accounts may show you something. For instance, that there were multiple accounts on a blog. How do you explain that? People in similar situations often start out believing they had no other accounts only to discover that they did.
Tha alternatives that might explain this--an error, or a third party gaining access to the account, transfering the blog, and deleting the account--are possible but less likely.
Jun 17, 2019
I did consider it may have been accessed by a third party - but since they haven't done anything to the blog, it doesn't seem likely. Worth noting as well is that I used the same Yahoo address with a YouTube account - and I can no longer access that either. Again I'm stopped in my tracks by the Google sign-in not recognising the address.
Jun 17, 2019
"If you had a Google+ profile for you blog on the day that Google+ was shut down, you may need to create a Blogger profile to regain access. Google told us that former G+ users would be prompted to do so automatically, but this does not seem to have happened."
As I said, I don't have access to that Yahoo account, so I can't verify the new account creation.
Basically I can't access my blog because Google are insisting upon verification to emails sent to an old account I used ten years ago, which I no longer have access to.
So we just go round in circles.
As I said, I don't have access to that Yahoo account, so I can't verify the new account creation.
Basically I can't access my blog because Google are insisting upon verification to emails sent to an old account I used ten years ago, which I no longer have access to.
So we just go round in circles.
Jun 17, 2019
MonzoJoy,
Your recent response juxtaposes two unrelated things:
"If you had a Google+ profile for you blog on the day that Google+ was shut down, you may need to create a Blogger profile to regain access. Google told us that former G+ users would be prompted to do so automatically, but this does not seem to have happened."
As I said, I don't have access to that Yahoo account, so I can't verify the new account creation.
Your problem is that the Google account does not exist, and you do not know what account is the correct one for the blog. You do know that the account you created using the one yahoo address you have no longer exists.
If you did log into an account with admin privileges for the blogs, then you might encounter the G+ problem, in which case the remedy would simply be to set up a Blogger profile (not a new account) for that account. That is a special case. But since you do not know the correct account, it is a moot point, at least for now.
Given that "that yahoo account" is no longer associated with a Google account, the fact that you cannot access the yahoo account is not a contributing complication.
As I see it, your central problem is to identify one of the accounts that today has admin privileges for the blog. Because of your use of Blogger Forgot, you know that there are multiple accounts on the blog. If you remember what any of those are, you may be able to recover access.
I am recapping all of this to focus on the central problem. Unfortunately I think you have exhausted Google's tools and must rely on your own memory and resources. Of course, you can continue to test email addresses by trying to sign in with them. If you find one that Google does not reject, you may have other options to regain access to that account.
If your blogs, or any of its posts, includes a link to a user or author profile, that profile page may include information that will jog your memory.
Jun 17, 2019
That's incorrect. I know the email account/username and password for the blog I am trying to access. There are not multiple accounts associated with this blog, and in this case the admin login - which uses a Yahoo account - is not recognised by Google. Since I am able to access another old blog using a different Yahoo account it seems using a Yahoo account is not the issue, the issue is that Google/Blogger is not recognising login details that I have been using for many years.
"I am recapping all of this to focus on the central problem. Unfortunately I think you have exhausted Google's tools and must rely on your own memory and resources."
Well, that's just brushing aside the issue I'm having and blaming my memory for a fault with the system. The fact is the login details are saved on numerous devices, the username and password saved in documents, again on many different devices so I am 100% positive the details I am using are correct.
Simply blaming user error doesn't make the problem go away. As a web developer with nearly 30 years experience I'm fully aware that technology, and in particular web based systems, are not immune to technical issues. This could be due to a corrupted or deleted file, human error at Google, a server issue....a whole range of options could be causing this.
But there is an issue with the Google/Blogger system that is preventing me from accessing my blog, not bad memory on my part.
Do you know anyone, or any way I can forward my details to someone so I can access my blog? We're just going around in circles here.
Jun 17, 2019
We are certainly going in circles if you insist that your explanation is correct, especially in the face of your own testimony as follows:
1) You report that when you try to sign in, you are told that Google cannot find the account. I assume this is coroberated by the second option at Blogger Forgot, or else you would have said that you get a different result there.
2) You report that when you use the first option in Blogger Forgot, Google identifies multiple accounts on the blog. (You do not report how many.)
(1) shows us that the account no longer exists. It does not explain what happened to it. (2) shows us that there are multiple accounts on the blog. It does not tell us what they are.
On the basis of your own description of the problem, and lacking the means to investigate further, I think your theory about this is unlikely. Which I understand to be that the account does so exist, but Google won't let you sign in to it even though you know the correct user ID and password for it.
If you like, I can tell you how I would investigate this if I knew the blog url. Then you can check those things and maybe learn more.
That's really all I can do, I'm afraid.