Can't access Blogger account - email address not recognised

Hi MonzoJoy,

 

As you can see, there are a lot of people asking their own questions on this thread.

 

I had hoped your had resolved your issue, since you dropped out of the conversation instead of taking it to the next step, which would be to provide a link to your blog in a reply here.

 

Since you are still not able to sign in to your blogging account, and still would like to, why not do that? IE, post a link to your blog.

 

That information might not help (I admit), but it often is useful in cases like this.

 

It's why we ask for it.

 

As for speaking to "a human being support person at Blogger": Blogger has no support in the sense that you mean--none of the free Google products do. But I assure you I am a human being.

 

 

 

>Since you are still not able to sign in to your blogging account, and still would like to, why not do that? IE, post a link to your blog.

I can, but I'm not sure how that would help - the issue seems to be that Blogger has closed access to accounts that aren't using Gmail - I had a couple of other old accounts which I checked yesterday, and they're not being recognised either. All I actually want to do is close the account down.

If you're an official support person then I can email you a link to the blog, but for privacy reasons I don't want to post it on a public website.

MonzoJoy,

 

Thanks for at least responding to my request for a look at your blog.

 

Google does not provide conventional support for its free services. If you have a paid account there may be another avenue. Meanwhile, this is a volunteer help community. I am a blogger like you.

 

And, this is a public forum, so I guess sharing your blog address is out.

 

Without a peek one of your blogs (which to be honest might not have the clues I would check for), I can only speculate. 

 

Contrary to your theory, Google continues to recognize non-Google emails as valid user IDs. Obviously, you still need to know your account password. If you did set up gmail on that account at some point, you can use that too.

 

Since I can't see your blog, can you describe the sign-in failure in greater detail?

 

Sign completely out of Google, go to www.blogger.com, and click sign in.

 

Enter the email address, checking for typos.

 

Can you attach a screen shot of the message you get telling you the account is not available?

Actually, no, Google employees do not have access to passwords.

 

But it's all moonshine anyway, because no such service exists.

 

It is starting to sound to me as though your only option is the extremely frustrating Google account recovery process. I always feel bad about suggesting this, but since you seem to have kept account records, perhaps it will be easier for you than for most.

 

You may want to think of this as an exam you have to prepare for. Here is a useful note about the process, and here is a lengthy, but ultimately also useful, guide step by step.

 

More food for thought, feel free to ignore. Clearly, Google thinks your yahoo-ID google account does not exist today. I have never known them to be wrong about that.

 

The most likely explanation, then, is that you had a second account on the blog, which is now the blog administrator in the wake of the first account being deleted. If you have not done so, you can learn the provider of the email address used to sign in to that second account (yahoo, gmail, etc) at Blogger forgot.

 

You can also use the email lookup there to see what Google thinks about your first account.

 

I'm sorry I have not been able to be more helpful.

 

 

Account recovery won't recover access to an account that does not exist, so if you go that route you should focus on the accounts that do.

 

Running Blogger Forgot for all the accounts may show you something. For instance, that there were multiple accounts on a blog. How do you explain that? People in similar situations often start out believing they had no other accounts only to discover that they did.

 

Tha alternatives that might explain this--an error, or a third party gaining access to the account, transfering the blog, and deleting the account--are possible but less likely. 

"If you had a Google+ profile for you blog on the day that Google+ was shut down, you may need to create a Blogger profile​ to regain access. Google told us that former G+ users would be prompted to do so automatically, but this does not seem to have happened."

As I said, I don't have access to that Yahoo account, so I can't verify the new account creation.

Basically I can't access my blog because Google are insisting upon verification to emails sent to an old account I used ten years ago, which I no longer have access to.

So we just go round in circles.

MonzoJoy,

 

Your recent response juxtaposes two unrelated things:

 

 

Your problem is that the Google account does not exist, and you do not know what account is the correct one for the blog. You do know that the account you created using the one yahoo address you have no longer exists.

 

If you did log into an account with admin privileges for the blogs, then you might encounter the G+ problem, in which case the remedy would simply be to set up a Blogger profile (not a new account) for that account. That is a special case. But since you do not know the correct account, it is a moot point, at least for now.

 

Given that "that yahoo account" is no longer associated with a Google account, the fact that you cannot access the yahoo account is not a contributing complication.

 

As I see it, your central problem is to identify one of the accounts that today has admin privileges for the blog. Because of your use of Blogger Forgot, you know that there are multiple accounts on the blog. If you remember what any of those are, you may be able to recover access.

 

I am recapping all of this to focus on the central problem. Unfortunately I think you have exhausted Google's tools and must rely on your own memory and resources. Of course, you can continue to test email addresses by trying to sign in with them. If you find one that Google does not reject, you may have other options to regain access to that account.

 

If your blogs, or any of its posts, includes a link to a user or author profile, that profile page may include information that will jog your memory.

We are certainly going in circles if you insist that your explanation is correct, especially in the face of your own testimony as follows:

 

1) You report that when you try to sign in, you are told that Google cannot find the account. I assume this is coroberated by the second option at Blogger Forgot, or else you would have said that you get a different result there.

 

 

2) You report that when you use the first option in Blogger Forgot, Google identifies multiple accounts on the blog. (You do not report how many.)

 

(1) shows us that the account no longer exists. It does not explain what happened to it. (2) shows us that there are multiple accounts on the blog. It does not tell us what they are.

 

On the basis of your own description of the problem, and lacking the means to investigate further, I think your theory about this is unlikely. Which I understand to be that the account does so exist, but Google won't let you sign in to it even though you know the correct user ID and password for it.

 

If you like, I can tell you how I would investigate this if I knew the blog url. Then you can check those things and maybe learn more.

 

That's really all I can do, I'm afraid.