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7/3/12
Original Poster
jamcclamroch

Custom Domain issue

www.clothdiaperrevival.com (clothdiaperrevival.blogspot.com)
 
I bought my domain name through blogger last Tuesday. It is being hosted by enom. Ever since I bought it some of my followers, and sometimes myself, can't access my site. There is either a DNS search or a "Ooops, Google Chrome can't find..."
 
I tried contacting enom and they said they can see my site and that all of my settings are correct. They say it must be Google's problem.
 
Can someone please help me!
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All Replies (7)
7/3/12
Original Poster
jamcclamroch
The problem is intermittent. All of a sudden my site loads, but 10 minutes ago it didn't.
Chuck Croll
7/3/12
Chuck Croll
Well, your domain, hosted by eNom, has a problem that many domains, hosted by eNom, have.   We have known of this problem for 2 months.

http://blogging.nitecruzr.net/2012/04/enom-hosted-custom-domains-showing.html

Please call eNom Customer Service, and give them a piece of your mind.  I'm sick of apologising for this.  Blogger Support even reached out to them, recently - and were told, by an eNom staff member, that maybe the customer is causing the problem, by messing with the DNS settings.  However, the inconsistency, that we're seeing here, is not one which can be created by the customer (ie you).

Did you mess with the DNS settings?

This is not a Blogger problem.  Make eNom feel your wrath.

http://blogging.nitecruzr.net/2012/07/enom-fix-your-dns-servers.html

7/5/12
Original Poster
jamcclamroch
Thank you for your response. When I call enom they are the most unhelpful people ever! They don't seem to care. I'm infuriated that I paid for something that doesn't work. I will call them again and see if I can get a supervisor on the phone.
 
I have not messed with my DNS settings. Some of my readers can see my blog and others can't. And sometimes it depends on the day if they can see it or not.
 
Chuck Croll
7/5/12
Chuck Croll
I don't use words that describe my personal opinion, about their suggestion that "The customer messed with the DNS settings", because Blogger asked me a couple times to act more professional in giving advice here.  8-P

Try for a supervisor - and ask the supervisor to let you speak to a technical person.  Be polite, but firm.  Provide this blog post

http://anuragbhatia.com/dns/enom-dns-resolution-problem/

and ask for an experienced DNS technician to review that post.


7/5/12
Original Poster
jamcclamroch
Enom continues to blame Google. They said everything is fine. SO unhelpful. I asked if I could cancel my registration with them and get my $ back. They said google handles that. No idea how to do that. I only bought my domain just over a week ago. I'd like to switch my domain to a different registrar without it costing me more money.
7/5/12
Original Poster
jamcclamroch
I'll have my husband call. He used to work in a call center. He seems to get pretty far. Thanks for the advice.
7/5/12
Original Poster
jamcclamroch
Sorry after not getting anywhere with enom I requested a domain name transfer. They said I can't do anything for 60 days after purchase. I'm only 9 days in. What the heck am I supposed to do for the next 51 days?
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