/blogger/community?hl=en
/blogger/community?hl=en
11/28/14
Original Poster
Deb54

COMMENTS

Please state the blog URL and any other details that you consider relevant, so we can address your issue quickly.
 
middle-girl.blogspot.com
 
I have readers who are having problems leaving comments even when they log in to Blogger. What gives?
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All Replies (11)
Chuck Croll
11/28/14
Chuck Croll
I left a test comment, on the blog.  The blog uses an embedded comment form, with all levels of authentication accepted.

[FAQ] Why can't people post comments on my blog?

The Blogger / Google login status, and the ability to post comments, is sensitive to both cookie and script filters.  Your readers may need to enable (stop filtering) "third party cookies", in their browser and on their computer.  The effects of the newly unavoidable CAPTCHA, and the Google "One account" login, requires third party cookies, even more than before.




Third party cookies filtering, in a browser setting, is the most common solution, overall - but your readers may have to search for other filter(s) that affect their use of Blogger / Google.

Any filters are subject to update, by the creator.  If the problem started a few days ago, your readers may have to look on their computers, and find out what product or accessory was updated, a few days ago.




11/29/14
Original Poster
Deb54
My reader responded as follows when I passed on the suggestion to adjust cookie filters:
 
"I don't think the cookie thing is the problem. I'm using Google Chrome, I even logged in to my Blogger account. And when I write a comment, I hit post and it slides in to oblivion. If they don't have their own products set up to work with Blogger, they have issues. And, I have tried to post comments on other Blogger accounts where I was required to do a CAPTCHA. And the comments still disappear. Which is especially fun after you've gone through CAPTCHAs several times"
Chuck Croll
11/29/14
Chuck Croll
I'm not seeing a flood of complaints.  If you have any better explanation, I'm listening.

But as I said, I had no problem posting my comment.
Chuck Croll
11/29/14
Chuck Croll
I left 4 test comments, on your blog - two authenticated, and two anonymous.

The anonymous messages, both with the cookies permitted and filtered, required CAPTCHA - and posted with no problem, once I got through the CAPTCHA.  8-(.

The authenticated message, using a browser that permits cookies, posted with no problem.

The authenticated message, using a browser which blocks cookies, had to be re entered after login.  I had to login, because the login cookie is not available to that browser, because it blocks cookies.

So your readers is entitled to her / his opinion - but even so, he / she is wrong.  Anybody who has a problem, with the comment message having to be re entered, has a problem with cookies.
11/29/14
Original Poster
Deb54
I don't have an explanation. I came for help---this is the help forum, is it not? I can appreciate that your tests elicited no problems that doesn't dismiss that others have had problems. I was merely iterating what at least one reader experienced over recent weeks and investigating whether there was a trend in this particular problem and / or a solution.
 
11/29/14
Original Poster
Deb54
What, specifically, can be done to keep posts, messages, comments from disappearing, not posting?
Chuck Croll
11/29/14
Chuck Croll
1.  Long term, Blogger has to fix their code / design mistakes.  But they have to find out about the mistakes, first.

2.  Short term, your readers need to stop filtering cookies.  If everybody would stop filtering cookies, the code would be simpler.  Filtered third party cookies restrict a lot of other Blogger features - commenting is just one.


Here's a problem that we saw, 3 years ago.  This is one of the first obscure symptoms of cookie filtering.


Loss of comment content is not new, either.  It used to involve the code which had to check whether the comment is being posted by a blog member, because blog member are not subject to the optional CAPTCHA.  The CAPTCHA used to be presented after the comment was composed - and only for people who were not blog members.  The problem would occur because blog members could not be identified, with the login cookie being blocked.

The thread that checked for membership would time out, because the login cookie could not be read - the CAPTCHA was never presented - and the comment would disappear, unpublished.


3.  You could change one of the commenting options.  This would be a very short term workaround, because as soon as Blogger tries to fix the problem, the combinations will change.
  • Comment form locations - 4
  • Authentication options - 4
  • Require CAPTCHA by everybody - 2
  • Moderate - 2
That's 64 possible combinations.  I think there's one more factor.  I've seen the loss of comment content, after authenticating, in one different combination.

You are using embedded form, all levels of authentication, no CAPTCHA selected, no moderation.  See what happens, if you moderate.
Chuck Croll
11/29/14
Chuck Croll
I'm not dismissing the fact that others have problems.  I'm simply telling you where the problem starts.  Your reader is dismissing my answer.

I don't think that's it.

So, if that's not it, what does he / she thinks it is?  How can you say what it's not, without having some opinion what it is?

The thing is, the cookie filtering problem has been with us, for years.  Blogger can't prevent it, they can only (when lucky) make it less important.  Cookie filtering is simply a browser security setting (or other filter setting, on the computer or network) saying "Don't permit cookies to be opened, except from the same domain".  If the computer owner does not want cookies accessed cross domains, Blogger can't program around it.
earthandink
12/1/14
earthandink
In other posts multiple Blogger users are having problems with people posting and another person said you were working on SSL and that could be causing problems with comments appearing.
 
So perhaps it IS a Blogger problem.
earthandink
12/1/14
earthandink
with people posting comments, that should read.
Chuck Croll
12/1/14
Chuck Croll
It points out Blogger coding and design problems, yes.

But unless your readers fix their cookie filters, they will continue to have problems, with various Google services.  And the problems which they will have cannot be fixed, by Blogger or Google Engineers.


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