Troubleshoot issues with active deals

You can use this troubleshooting guide to help resolve issues that are preventing your preferred deals or private auctions from transacting. Use RTB Breakout to determine the issue, then use this guide to determine next steps.

If contacting Authorized Buyers Support to troubleshoot deals, we encourage you to continue to bid on the deals in question to allow our support team to provide a quicker resolution. Alternatively, you can provide our support team BASE64-encoded bid request and bid response samples.

Learn how to view real-time bidding activity using RTB Breakout.

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