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'hey google' will not enable: causes 'something went wrong' error message
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Hey google has been disabled on my phone  (sony xperia ZX3) since the last android update (build number 52.1.A.3.74). 

Trying to enable in the google app throws up a message about driving apps. Trying to enable in maps throws up a message that i need to restart phone to turn on voice match. 

I have cleared cache's and data outlined in this post (https://support.google.com/assistant/thread/46195262?hl=en), and made sure that languages and time zones are correct.

Any help will be much appreciated.


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Hi, the same problem has been discussed here

https://support.google.com/assistant/thread/68560551?hl=en
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I have done some research and I think this may be deliberate as a security feature, try asking the assistant to unlock your phone with voice match and it gives a message saying it is not possible to unlock phones using android 10 with voice match.  The assistant works fine by holding the home key. ( XZ3 )
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I also have this issue on XZ3
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Same issue here, same phone. Been like it for ages as well (probably when the OP made the post). Is this Sony's/Google's way of making us buy a new phone or something with Android 11 now out..? Cheap move if so; Smells like something Apple would do.
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I contacted Sony UK and they replied with the below. I took the step to do a software repair, but predictably, it has not fixed the issue. Is it coincidence that it is just out of warranty as well??

Maybe someone else will have better luck, but I give up.

---------------------------------------------------------------------------------------------------------------------------------------------------

Thank you for contacting Sony support.

We are sorry to learn about the Google Assistant issue you're facing with your Sony XPERIA XZ3 device.

As an attempt to resolve the issue, please follow the below steps in the below link:
https://www.sony.co.uk/electronics/support/articles/00235707


Download Xperia companion to your PC/Laptop click on the link below :
https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/xperia-xz3/articles/00236877


For the steps to perform a software repair, please watch the video:
https://youtu.be/2YQ23k11NFcThe


If the above steps don't fix the issue, we may need to send the phone for inspection. Please double check the purchase date since the warranty is for 2 years starting that date.

Please use the below link to book an inspection and repair for your phone:-
https://sony.sbe-ltd.co.uk/callcenter/booking

Please use the below link to track the repair status:-
https://sony.sbe-ltd.co.uk/callcenter/tracking

Please note, if your phone is out of warranty for any of the agreed-upon reasons in warranty terms and conditions (for example: physical damage), the repair fees will be charged, in such case, the service center will send you a quote after they receive and inspect the phone and you can choose whether to approve or decline the repair. If declined, you will only be charged shipping and inspection fees (around 15 GBP).

For information about warranty using the below link:-
https://www-support-downloads.sonymobile.com/common/warranty_phones_EN_2.pdf


Should you have any further questions, please feel free to reply to this email.

Thank you for your enquiry.

Yours sincerely,

Aya
SONY SUPPORT TEAM
SUPPORT: http://www.sony.co.uk/support/en
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Typical Sony support response there, I'm still chasing this also
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Hello everyone
It happens to me exactly the same. Put in contact with the technical service of android, they know nothing. With Sony tomorrow I'll see, but I'm afraid that everything will be the same as with the aptX HD codecs, sony takes it away because I feel like it.
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Hi. I was talking with the sony technical service and doing tests with my terminal about the problem in this regard and nothing. They are investigating at a higher level what the problem is. They will answer me by mail and I will be able to answer here.
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To much to see
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Bought a brand new XZ3 this August and noticed the issue started after I updated to Android 10. Not pleased hands-free no longer works.
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