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Why is assistant saying "sorry I don't understand" 0 Recommended Answers 78 Replies 73 Upvotes
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Hi, I rely heavily on wired headset to access my phone while it's in my pocket (motorcyclist), mostly for navigation and checking messages and making calls. Asking for 'navigation' elicits the response "sorry I don't understand". If I unlock the screen the phone does understand the command and will navigate! I can make calls, ask the time etc with the screen locked or off.
This happens on my moto g 5g plus and my moto g4. I have partially solved this on the G4 by uninstalling google app updates. this allows navigation from lock/off screen, but it will not read msgs. If I update I can read msgs but lose navigation.
Unfortunately I can't roll back google on the newer phone far enough to get rid of the "dont understand response" Does anyone else have this problem or have a solution. Cheers, Guy.
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Hi C biskit,

Can you turn on the listen to bluetooth under assistant settings voice.

Try to install theAndroid Auto app which will keep the phone unlocked and you can use maps and assistant as well in a better way.


Let me know if this helps
Pepper
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Hi Pepper, thnx for reply, will try tonight after work. Will bluetooth affect a wired headset? Ta.
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No, this didn't work. Assistant doesn't understand "navigate" through the headset with the screen off. Understands just about everything else I've tried, even if I ask " how far is it to...?".
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I have a similar problem which started a week ago on an LG smart speaker. Google assistant does what's requested (streaming music, etc.) and then, approximately 7 seconds after responding, it says " sorry I don't understand"
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Me too I'm having this new error
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I have the same issue. Every request for Google says "Sorry I don't understand" and still platys the music request.   How do you fix this annoying Google issue?
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It started for me today and never had this issue
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The same to me with LG speaker, started a month ago. Extremely irritating. Google, will you do something?
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Same problem. I'm having it on my citation one.
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When I ask my phone to make a call for me it comes back with sorry I don't understand and doesn't make the call my Bluetooth does the same thing with the phone I have to do everything manually now time for a different phone this is a Google three maybe a new carrier
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