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Why is assistant saying "sorry I don't understand"
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Hi, I rely heavily on wired headset to access my phone while it's in my pocket (motorcyclist), mostly for navigation and checking messages and making calls. Asking for 'navigation' elicits the response "sorry I don't understand". If I unlock the screen the phone does understand the command and will navigate! I can make calls, ask the time etc with the screen locked or off.
This happens on my moto g 5g plus and my moto g4. I have partially solved this on the G4 by uninstalling google app updates. this allows navigation from lock/off screen, but it will not read msgs. If I update I can read msgs but lose navigation.
Unfortunately I can't roll back google on the newer phone far enough to get rid of the "dont understand response" Does anyone else have this problem or have a solution. Cheers, Guy.
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Hi C biskit,

Can you turn on the listen to bluetooth under assistant settings voice.

Try to install theAndroid Auto app which will keep the phone unlocked and you can use maps and assistant as well in a better way.


Let me know if this helps
Pepper
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Hi Pepper, thnx for reply, will try tonight after work. Will bluetooth affect a wired headset? Ta.
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No, this didn't work. Assistant doesn't understand "navigate" through the headset with the screen off. Understands just about everything else I've tried, even if I ask " how far is it to...?".
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I have a similar problem which started a week ago on an LG smart speaker. Google assistant does what's requested (streaming music, etc.) and then, approximately 7 seconds after responding, it says " sorry I don't understand"
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This has started happening to me as well on my LG v40. I used to be able to say "Hey Google" then "CALL XYZ" where XYZ was a phonebook entry. Now the Assistant either says "Sorry, I don't understand." or it does a web search. WHAT??? This is major functionality that has suddenly broken. It renders handsfree dialing unavailable. Like the OP, I'm also having a problem with "NAVIGATE TO" not bringing up maps and starting the navigation.
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