/assistant/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
-
11/25/18
Google Assistant will not unlock my phone 0 Recommended Answers 53 Replies 387 Upvotes
1 Recommended Answer
$0 Recommended Answers
Last edited 11/25/18
 
Google Asst will not unlock my phone.
With all the obvious settings in place (such as allowing Google assistant to work from lock screen) and having tried other solutions on a forum such as deleting cache and data from Google and Google play services.
 
If my phone is locked and I try using the voice command, nothing happens. Screen stays black. I have also tried leaving the phone unlocked, i.e. no password or pin code but the voice command will not 'wake up' the handset.
 
The assistant works perfectly well when my phone has been manually unlocked.
 
I am using a Huawei P20 Lite and never had this problem with the old Google pixel or Samsung phones.
~
All Replies (53)
11/25/18
work google assistant please
marked this as an answer
Helpful?
11/25/18
google assistant work please
marked this as an answer
Helpful?
11/25/18
please work google assistant
marked this as an answer
Helpful?
11/30/18
I'm having the same issue with my Pixel 2. My friend has a Pixel 1 and was also having the same issue. She was able to resolve hers by turning the voice match off and back on.
When I try that on my phone it never loads the program to retrain my voice match. I just get the spinning wheel of death.
marked this as an answer
Helpful?
11/30/18
Hey Steven McGhee,
Try Settings>Security & location> Trust agents And then toggle off Smart Lock.
Restart your phone then go back in and re-enable Smart lock.
Let me know how it goes.
Thank You,
Regards,
Kshetrabasi Das.
Last edited 2/4/19
marked this as an answer
Helpful?
12/19/18
Same problem here.

I own a Huawei p20
Last edited 2/4/19
marked this as an answer
Helpful?
1/4/19
Same here, still not working
Last edited 2/4/19
marked this as an answer
Helpful?
1/5/19
Same problem. Surprised when removed app Assistant, then it is always possible to activate it as usual !
Last edited 2/4/19
marked this as an answer
Helpful?
1/22/19
Same issue w/Pixel 3 for last month or so.   Smart Lock process did not help.
Last edited 2/4/19
marked this as an answer
Helpful?
12/27/19
Unlock device please voice
marked this as an answer
Helpful?
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
Delete post?
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
Report post
Questions about a different Google product are no longer considered off-topic and should be moved to the relevant community.
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/assistant/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Marked as Recommended Answer
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
/assistant/profile/0?hl=en