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4/30/19
My LG g7 thinq wont ever respond to "hey google" or "ok google". I can activate the google assistant by pressing the button below the volume and it works fine there but id like to activate it using my voice. Ive tied absolutely everything. Please help! 0 Recommended Answers 2 Replies 24 Upvotes
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I've retained my voice. I've cleared Google cache. I've updated Google. Not sure what else I can do
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5/1/19
Welcome to the Google Assistant help community. Try each of the following steps before moving on to the next to see if your Google Assistant issue is resolved:

Does your Android phone have What You Need to use the Google Assistant app?
https://support.google.com/assistant/answer/7172657?hl=en&ref_topic=7658198
 
On your Android phone open Google Assistant app > mini compass icon on the right side of screen > Explore >(3 vertical dots> Settings > tap on your device (phone) > turn ON Google Assistant. If ON, toggle OFF and back ON.
 
What happens if you turn your Android phone OFF and back ON.
 
If your Android phone isn't responding when you ask Ok, Google , go to https://support.google.com/assistant/answer/7283669?hl=en&ref_topic=7172845

Check to see if all of your installed apps on Google Play automatically update at https://support.google.com/googleplay/answer/113412?hl=en
 
Is your Android operating system updated? Open Android Settings > System (or About Phone) > Advanced > System Update > Check for update. If device updates, reboot phone when update is complete.

Check to see if your Android phone has your home address entered at https://support.google.com/assistant/answer/7394009?co=GENIE.Platform%3DAndroid&hl=en

Open Android Settings > Apps > Google (G) app > Permissions > turn ON every choice provided.
 
Turn OFF Alexa or Bixby voice assistant on your Android phone, if equipped, using device user manual.
 
Last edited 5/1/19
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10/18/19
Is your google assistant on strike?  It turns out this feature does not work if the battery-saver feature is enabled on the LG G7 phone.  Turned off the battery-saver and the google assistant now responds  to voice versus clicking the button on the side of the phone, even when phone is locked, which is how I want it to work.  Give me a break; how about documenting this guys!
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