Aug 24, 2018

When I tell my phone ( LG TP450, Android 7.0), "Hey Google call (contact name)", it will no longer make a call. It tells me, ""Sure. Let me get some more information so I can help you with that.", and gives me a GET STARTED link. Following the link just returns me to an input screen with no direction. I could initiate phone calls by voice a week ago. I don't know why I cant initiate a call or text by voice now.

I have tried restarting the phone, installing the full Assistant app, looking for permissions that may have an impact, searching the web for other users who have solved the problem. So far, no success.

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Quality of Assistant responses,android_phone

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All Replies (8)

James M.

Product Expert Alumni

Aug 29, 2018

Is Emma in your Google Contacts?

https://contacts.google.com/

Does Emma have you blocked?

https://support.google.com/phoneapp/answer/6325463?hl=en

Tom Lynch

Original Poster

Aug 30, 2018

Emma is in my Contacts.

She has not blocked me.

Thanks,

Tom

David Shuman, DVM

Sep 8, 2018

Did you every figure out what was going on? I have the same issue.

Tom Lynch

Original Poster

Sep 8, 2018

David:

No progress on the issue.

No additional contact or feedback on this thread.

Apparently we are in a backwater of Google Assistant help. Good luck!

Tom

David Shuman, DVM

Sep 9, 2018

Thanks for the reply. Maybe we're just advanced and ahead of our time?

Tom Lynch

Original Poster

Sep 14, 2018

I have followed this thread: https://support.google.com/websearch/forum/AAAAgtjJeM4o-b_DOBADJc/?hl=en

I used the G Suite admin console to authorize Web and App Activity for my email domain, and I think I have this fixed.

Good luck!

Tom

Kevin E.

Sep 23, 2018

So my issue is I cancelled my gsuite subscription but can't get back in to turn activity on. I can't get support because I am not a subscriber. Stuck in LA la land...

Google user

May 21, 2019

My Samsung phone just started doing this 2 days ago. What changed 2 days ago? I can no longer initiate a phone call to anybody in my contact list, like I have been able to do for the past 6 months. What happened 2 days ago? What is the solution?