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7/31/18
Voice control not working 2 Recommended Answers 704 Replies 2168 Me Too's
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Last edited 8/2/18
I can no longer use voice control to initiate a call or send a message. This problem started today, when I attempted to call home when I left work. I have done this everyday for a year, using voice control, and suddenly today I got the message "Unfortunately, that's not available on this device." I then tried to send a text, and received the same error message. I have rebooted my phone, and clear cache, but this did not help. I am using a OnePlus 3T running Android 8.0.0
All Replies (704)
7/31/18
Hello

What happens if you restart your phone and turn ON, ok Google? 
  1. On your phone or tablet, touch and hold the Home button or say "Ok Google."
  2. At the top right, tap  More   Settings.
  3. Under "Devices," select your phone or tablet.
  4. Turn on Google Assistant  turn “Ok Google” detection on or off.
    • If you don’t see these steps, you’re using an earlier version of the Google app. Instead, tap "Ok Google" detection  turn Say "Ok Google" any time on or off.
Last edited 8/11/18
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7/31/18
I have tried disabling, rebooting, and reenabling Google, but nothing changes.
Last edited 8/11/18
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8/2/18
Reset, reread, troubleshoot
Last edited 8/2/18
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8/5/18
Delete the user data and cache from the Google app and then restart the appThis fixed on my pixel XL
Last edited 9/3/18
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8/5/18
Doesn't work for me either
Last edited 8/11/18
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8/5/18
Everything was working okay since yesterday when this error came. Everything regarding voice is greyed out.
I tried everything on the internet even factory reset my phone. Nothing works. 
Last edited 8/11/18
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8/5/18
the same here, all voice match related is greyed out. Very frustrating. btw. S7 android 8
Last edited 8/5/18
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8/5/18
Same here.
Last edited 8/11/18
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8/5/18
Same here.
Last edited 8/11/18
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8/5/18
after yesterday's update, an assistant appeared in Russian, everything worked perfectly. but today he suddenly asked me to write down samples of the voice, and then stopped responding to OK's Google. vois match can not be enabled, the toggle switch is not active, it is also not possible to overwrite or delete voice samples
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8/5/18
exactly the same here, OnePlus3T Android v8.0, security patch level July-18
both Voice Match options greyed out since this morning. tried everything including:
wiping cache, downgrading Google app, restarting phone & whatnot. nothing
Last edited 8/5/18
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8/5/18
Same to me....plz someone give us solutions.... Google is not bothered about it...
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8/5/18
Im also facing the same issue in India. everything was working just fine untill this happend. everything is greyed out in the setting and there is nothing i can do to turn it on. I have tried everything including factory resetting my phone thrice but it isnt helping. Now google assistant isnt opening when i say 'ok google'
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8/5/18
Yup, unfortunately the same here on my OnePlus 3T Android v8.0 and security patch of July
Voice Match options greyed out since this morning as well
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8/5/18
Im on Nokia 6.1 2018 edition and i have factory reset my phone thrice to c if some setting was wrongly prompted by me. have used up about 10gb of data over it since 2 hours over it
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8/6/18
Same, the settings in my language & input have disappeared after latest update (Huawei) Now I can't use ok google at all, and I use it multiple times a day!! Can you roll back updates or something, this is seriously frustrating!
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8/6/18
Same problem. Everthing is greyed out... Please fix IT!
Xiaomi Redmi 5 plus
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8/6/18
I have been getting the same issue. I'm using a Xiaomi MI A1
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8/6/18
go to settings>additional settings > Language & input > Voice input > Enhanced Google Services [select]

But I have no Enhanced Google Services option in Voice input... Maybe it works for you
Last edited 8/6/18
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8/6/18
Nope, used to have it, was all setup perfectly, now nothing. My wife's moto is working fine, and all updated..
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8/6/18
I am having the exact same problem, restored phone from backup and also tried full reset to "new phone". I cant even get to the option to delete the voice model. I have retrained several times, but had to install the google assistant (shortcut) "app" to be able to do this. All to no avail
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8/6/18
For me, the problems became after the latest update from Huawei that enabled face unlock. As soon as I enbaled face unlock on my Mate 10, "OK Google" stopped working. I did the same thing on my GF's Mate 10 with the same result. Disabling face unlock didn't change anything. can't use voice to use google assistant anymore. resetting user-data didn't change a  thing.
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8/6/18
I've had Face unlock on my huawei for a ages, don't use anymore, but that's not related. This issue came with the latest android update by the looks, which contained Google security patches. Was fine yesterday evening, had update scheduled for 2am, then this morning it's stopped working. (NZ time GMT+12)
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8/6/18
Same thing with mine also
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8/6/18
Same issue here! Help! All the options are grayed out and you can to select them.
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8/6/18
I have a some problem
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8/6/18
I'm facing this issue since 4 days. I have tried everything possible things that can solve my issue but isn't solved yet
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8/6/18
After the Update of Google the Google assistant's voice recognition is not working
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8/6/18
Same issue, Started today. Galaxy S8 Active. Greyed out like noted in thread.
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8/6/18
Please don't update Google otherwise Google assistant voice recognition won't work. Degrade your Google app
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8/6/18
Removed latest upgrade, no help. Let's you set up your voice again then does not work. Back to same issue.  Google upgrade blunder, i assume it was was not tested well before getting pushed out?? Hopefully Google can get it patched quickly. Stuck using Bixby for now.
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8/6/18
I have the same problem today !!
Last edited 8/6/18
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8/6/18
this is obviously happening to a lot of Android 8 users. Could someone from Google comment on this at last?
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8/6/18
Im having the same issue for 2 days now on my Xiaomi mi mix 2s and i see loads of people on the last days are having the same problem can some one at google check what the hell is happening
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8/6/18
Same here. Was working up until yesterday. One plus 5t. 
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8/6/18
Same here. Was working up until yesterday. One plus 5t. 
Last edited 8/6/18
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8/6/18
Side note, that's an awesome battery percentage symbol!
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8/6/18
This is a google forum and none of their representatives are responding.
Clearly a lot of us are facing this problem. They should respond.
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8/6/18
Same issue. I'm honestly getting tired of the constant issues with Google. 
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8/6/18
Agreed, there needs to be a representative post or something, it'll help with the clogging of all the threads too. Even a simple - 'we're aware of a situation, and aim to resolve this issue in the shortest time possible. Your patience is appreciated, we apologise for the inconvenience, and will let you know when there is a solution'
That's all it would take, then we can feel reassured. 
If my Internet drops, or the power goes out, or something else we rely on, we get spoon fed information, but something as big and resourceful as Google we're left sitting in the dark. 
I run a digital marketing consultation company, it's not expensive, or difficult to implement!
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8/6/18
This is not the first time this has happened, problems like this make me regret leaving iOS. I'm afraid that I may just go back.
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8/6/18
Seems to be a global issue as of now. Like when the messed up Chromecast working. I noticed it stopped working and subsequently updated the app which didn't solve the problem. If anyone gets it working, please do reply.
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8/6/18
Same as here
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8/6/18
same here, I'd say millions are effected from an update google pushed out.. we'll just have to wait till they push another update to fix it..
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8/6/18
Go to play store degrade the rating and say fix it fast
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8/6/18
SAMYNATHAN
Last edited 8/6/18
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8/6/18
My device is Lenovo K8 Note with Android 7 Nougat. The same thing happened with me yesterday! It is very annoying. The detection got turned off by itself, and now it is greyed-out, not even letting me turn it on. 



I have tried everything I could, but nothing is working. The fact that Google representatives are not responding to this thread and our feedback and complaint e-mails is even worse. The recent application update made everything worse.
Last edited 8/6/18
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8/6/18
Same here on a Nokia 6.1.... Updated overnight, now can't unlock with "OK Google". All those settings are greyed out in the Google app, Security settings and Languages settings.
Worked fine yesterday, nothing new installed except update.
I've tried un-installing updates, retraining, clearing data & every combination of that.
Needs to be fixed.
Last edited 8/6/18
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8/6/18
Same on Nokia 6.1
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8/6/18
Same with leeco lemax 2 on 6.1 work fine till the update now all greyed out.
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8/6/18
Same here with Xiaomi Mi Note 3. Was working perfectly and all of a sudden yesterday didn't work anymore.
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8/6/18
Same as everyone else for me on a Huawei P20 Pro.  Used it yesterday on the way home from work to open Spotify and it worked fine.  Tried to use the "OK Google" voice command about 5 min later for something else and I just ended up yelling at it thinking I wasn't talking loud enough.  Nothing I've tried has made a difference.  I'm on the Google Beta which was updated yesterday in the background.
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8/6/18
Same here I have a OnePlus 5t
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8/6/18
Same problem here for the last few hours. Worked before. My phone is a Nokia 8 Sirocco.
Last edited 8/6/18
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8/6/18
Same problem here with the Xiaomi Mi A2
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8/6/18
Having same problem on a lg phone
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8/6/18
Everything related to voice control is disabled dont know why
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8/6/18
For me pressing and holding the home button still allows voice commands to work, it's just the "OK Google" command that is not longer recognized along with the previously posted photos showing the areas that are greyed out.
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8/6/18
That is right, Mike.
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8/6/18
Same here! Last 5 hours on Huawei P9
Last edited 8/6/18
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8/6/18
so I just went to give the Google app a low rating and the system replies that it can´t retrieve the info and will not let me enter a low rating.
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20 hr
I , who can't send text or call  through  Google voice, am using Android 8.0.0 .
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