Voice control not working - Google Assistant Help

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Original Poster - Dev Auto

7/31/18

Voice control not working 2 Recommended Answers 909 Replies 3004 Upvotes

Last edited 8/2/18

I can no longer use voice control to initiate a call or send a message. This problem started today, when I attempted to call home when I left work. I have done this everyday for a year, using voice control, and suddenly today I got the message "Unfortunately, that's not available on this device." I then tried to send a text, and received the same error message. I have rebooted my phone, and clear cache, but this did not help. I am using a OnePlus 3T running Android 8.0.0

Details

voice_recognition_issue , android_phone

Recommended Answer Recommended Answers (2)

Google Employee Andy B.

8/6/18

Recommended Answer

Hi everyone,

Many thanks for reporting this issue to us. To confirm, it's currently being looked into and I will be posting updates directly to this thread as they become available.

Thanks for your patience while we work to resolve!

Best,

Andy | Assistant Community Manager

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Last edited 8/11/18

Google Employee

Andy B.

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Original Poster

Dev Auto

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Google Employee Andy B.

8/7/18

Recommended Answer

Hi everyone,

As an update, we have identified the cause of this issue and pushed out a fix to most users, which should finish rolling out in the next few hours.

For those who are still experiencing this problem with certain languages, we hope to also have a fix in place shortly. I'll continue to update here on progress.

Thanks again for your patience!

Andy | Assistant Community Manager

Last edited 8/11/18

Google Employee

Andy B.

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Original Poster

Dev Auto

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Platinum Product Expert James M.

7/31/18

Recommended Answer

Hello

What happens if you restart your phone and turn ON, ok Google?

On your phone or tablet, touch and hold the Home button or say "Ok Google."
At the top right, tap More Settings.
Under "Devices," select your phone or tablet.
Turn on Google Assistant turn “Ok Google” detection on or off.
- If you don’t see these steps, you’re using an earlier version of the Google app. Instead, tap "Ok Google" detection turn Say "Ok Google" any time on or off.