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1/17/19
Assistant on Home Mini says it doesn't recognize my wife's voice in her personalized Assistant voice 1 Recommended Answer 11 Replies 40 Upvotes
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Every time my wife attempts to do anything that requires recognizing her voice, our 3 Google Home Minis always say that they are unable to recognize her voice and can't perform the action as a result, but the rub of it is that my wife is the only person in the house not using the default Assistant voice, and the message where it tells her it couldn't do what she asked because it couldn't recognize her voice is always spoken in the Voice that only her account utilizes. So obviously the device recognized it was her because it swapped voices to the Assistant's Australian Accent voice that only she uses, but it still claims to have not been able to verify her voice as it does so. Anyone have any idea what is going on? It's driving us nuts and she's retrained her voice model dozens of times now as a result with no improvement in behavior. She's escalated to cursing out the Assistant and I'm starting to side with her in the face of the malicious disregard it's showing for her by verifying her voice and then using that information to customize the polite notification that it in fact did no such thing.
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1/17/19
Hi Scott, 
 
I haven't come across this issue before, but a couple of things I suggest your wife could try: 
  1. Clear the Google Home app cache. 
  2. Reboot the phone or tablet that she's logged into on the Google Home app. 
  3. Log out of her Google Account on the device she's installed the Google Home app on, then log back in. 
Let me know how you get on. 
 
Sandie
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1/17/19
We started her up fresh on a whole new phone a couple of months ago and this issue persisted through that, so I expect it's not an issue related to the app.
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1/17/19
Ok, then it would make sense to review her permissions.
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4/25/19
My wife's phone wouldn't respond to her voice even though she retrained the voice recognition. It turned out there were two voice recognition settings. One for the google assistant ''voice model" on her phone, and the other for google assistant voice recognition on her google account. I don't know if that could help...
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