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"Hey Google" not working on Pixel 5 1 Recommended Answer 2 Replies 1 Upvote
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Hi,

I've just bought a new Pixel 5 for my wife and she loves it!  However, I've recently found out that she's unable to trigger the assistant using the hot words (either by "Hey Google" or by "Ok Google"). The google assistant is able to function by the usual gestures (bottom bar and swipe from corner) but is not being triggered from the hot words. I have tried everything listed on the google forums from retraining the voice model to clearing the google app cache and memory but my wife is still unable to trigger it using her voice and now my patience is now wearing thin and I am out of options.

Anyone able to help? The phone has been updated to latest softwares and apps.
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Welcome to the Google Assistant help community. 
 
Try each of the following steps before moving on to the next to see if your Google Assistant issue is resolved:
 
If your Android phone isn't responding when you ask Hey, Google , go to https://support.google.com/assistant/answer/7283669?hl=en&ref_topic=7172845
 
Open Android Settings > Apps > Google (G) app > Permissions > turn ON every choice provided.
 
Turn your Android device OFF and back ON.
 
Try clearing the Google (G) app Cache. Important: Settings can vary by phone. For more info, contact your device manufacturer. Clearing cache can free up needed space by removing temporary files. This is a short-term solution. Over time, cache will build up again.
  1. Open your phone's Settings app.
  2. Tap Apps & notifications.
  3. Tap the Google (G) app. If you don't see it, first tap See all apps or App info.
  4. Tap Storage & cache  Clear cache.
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Check to see if all of your installed apps on Google Play automatically update at https://support.google.com/googleplay/answer/113412?hl=en
 
Is your Android operating system updated? Open Android Settings > System (or About Phone) > Advanced > System Update > Check for update. If device updates, restart phone when update is complete.

Check to see if your Android phone has your home address entered at https://support.google.com/assistant/answer/7394009?co=GENIE.Platform%3DAndroid&hl=en
 
Open Google Play Store > search for Google (G) app > open app > Uninstall > OK > Update > wait for update to install > Restart phone
 
 
 
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