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Bluetooth voice dial with device locked (Pixel 4a 5G) 0 Recommended Answers 1 Reply 2 Upvotes
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Hi,

I'm having trouble using Assistant to make calls with a Bluetooth headset when my phone (Pixel 4a 5G, two days old and fully up-to-date) is in 'standby' (screen off/locked).

When I press and hold the button on my headset to voice dial, I hear the Assistant chime prompt, and I say "call <name>"; Assistant responds "OK, but first you'll have to unlock your device" - of course in this case I might as well have dialled by hand.

I found a setting in Assistant which seems like it should allow voice dialling by Bluetooth; it was already enabled but I toggled it off and on just in case, but there's no difference.

Sincerely grateful for any help.

Rob.

EDIT: My previous phone, a Google/LG Nexus 5X (with its final Android 8.1.0 firmware and auto-update enabled for apps) worked as expected. 'OK Google' was disabled (as on my Pixel) but voice dialling using the button on my headset worked without having to unlock the device.

P.S. I did see another thread about this issue, which said it was resolved in software last August, but since then others had replied describing the same problem, and then the thread is closed to replies.

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Welcome to the help community. Try each of the following before moving onto the next:
 
See reply or Recommended Answer by user Narja at
 
Devices cannot be unlocked by saying "Ok Google" but Google Assistant can be triggered on the lock screen.
 
Confirm you have turned ON voice search
  1. On your Android phone or tablet, open the Google app .
  2. At the bottom right, tap More   Settings  Voice.
  3. Under "Hey Google," tap Voice Match.
  4. Turn on Hey Google.
Change your "Hey Google" settings under the drop down
"Hey Google" settings you can change

Confirm your personal results are enabled

Check to see if all of your installed apps on Google Play automatically update at https://support.google.com/googleplay/answer/113412?hl=en
 
Is your Android operating system updated? Open Android Settings > System (or About Phone) > Advanced > System Update > Check for update. If device updates, reboot phone when update is complete.
 
Search for your device at
to help determine if your device has what you need to use Google Assistant app
 
If no resolve, please contact your device manufacturer
 
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