Fix connection issues with your Smart Display or Smart Clock

If you're having one of these problems with your Smart Display or Smart Clock, you might have a problem with Smart Connect on your router:

  • Your Smart Display or Smart Clock frequently disconnects from Wi-Fi
  • You’re asked to set up your Smart Display or Smart Clock multiple times

Note: The languages you can use depend on the device. Learn which languages work on your device.

Step 1: Move your Smart Display or Smart Clock

Move your Smart Display or Smart Clock closer or farther away from your router.

Step 2: Turn off Smart Connect

If you still have problems with Wi-Fi after moving your Smart Display or Smart Clock, try these steps.

  1. Find your router’s manufacturer and model.
  2. Check with the manufacturer to find out if your router model has Smart Connect.
  3. If your router has Smart Connect, check with the manufacturer for steps on how to turn off Smart Connect.
    Tip: Check your router manufacturer’s online support page.

Step 3: Unplug Smart Display or Smart Clock

If your router doesn’t have Smart Connect, or you turn off Smart Connect and your device keeps disconnecting from Wi-Fi:

  1. Unplug your device for 1 minute.
  2. Plug your device back in.
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