What info is shared when you contact Google support

When you contact Google support for help with an issue, certain device and app info is shared to help determine what the problem is.

Examples of what info is shared

  • Accounts: Which accounts you’re signed into on your device
  • Apps: Which apps are installed and active
  • Audio: The volume of your music and alarms, and whether your microphone is muted
  • Device: The model, brand, and maker of your device
  • Network: Your carrier, network type, and SIM serial number
  • Wi-Fi: Whether your device is connected and its signal strength

To learn more about the info we collect and how we help keep it private, see the Google Privacy Policy.

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