Fix issues with your Google Assistant on headphones

If Google Assistant doesn’t respond or if you don’t get notifications from your Assistant on your headphones, follow these steps to fix the issue.

Fix a problem with your Assistant on headphones

Google Assistant isn't responding to gestures

If Google Assistant doesn’t respond when you touch your headphones, follow these steps to fix the problem.

Step 1: Check that your headphones are connected to your phone

  1. On your Android phone, say "Hey Google, open Assistant settings."
  2. Tap Devices and then your headphones.
  3. Under "Status," check for "Connected."
    • If they’re not connected, continue to Step 2.

Step 2: Check if Bluetooth is turned on

  1. On your Android phone, swipe down from the top of your screen.
  2. Make sure Bluetooth is turned on.
  3. Touch and hold Bluetooth .
  4. Make sure your headphones are connected, or show as “Active.”

Step 3: Restart your headphones

On your headphones, turn the power button off and then on.

Step 4: Reset your headphones

To factory reset your headphones, refer to your headphone's instruction manual or packaging. After you reset your headphones, you must set up your headphones again.

Google Assistant doesn't respond to “Hey Google”

Important: Voice Match isn't available on all headphones.

When you turn on “Say ‘Hey Google’” for your headphones, you can use Voice Match to talk to Google Assistant. If your headphones support Voice Match but your Assistant doesn’t respond when you say "Hey Google," follow these steps.

Step 1: Check if Google Assistant responds to gestures

  1. Use a gesture to check if Google Assistant responds.
    • If available, you can touch and hold the Google Assistant button on your headphones.
  2. If Google Assistant doesn’t respond to gestures, follow the steps for when Google Assistant isn't responding to gestures.

Step 2: Check if “Say ‘Hey Google’” is turned on for your headphones

  1. On your Android phone, open the Google Assistant app Assistant.
  2. At the bottom left, tap Snapshot .
  3. At the top right, tap your Profile picture or initial and then Devices and then your headphones.
  4. Make sure Say “Hey Google” is turned on.

Step 3: Check if Voice Match works on your phone

Your headphones and phone share a voice model. If your phone doesn't respond to Voice Match, you can teach Google to recognize your voice again.

  1. Disconnect your headphones from your phone.
  2. On your phone, say "Hey Google."
  3. If Google Assistant doesn't respond, teach Google to recognize your voice again.

Not getting notifications from Google Assistant

Step 1: Check if Assistant notifications are turned on

  1. On your Android phone, say "Hey Google, open Assistant settings."
  2. Tap Devices and then your headphones and then Spoken notifications.
  3. Make sure Spoken notifications is turned on.

Step 2: Check that you’re connected to the internet

You must be connected to the internet to get most notifications.

  1. On your Android phone, swipe down from the top of your screen.
  2. Make sure you’re connected to WiFi or mobile data.

Step 3: Check if "Do not disturb" is turned on with Media sounds turned off

If you have "Do not disturb mode" turned on, you can still hear most notifications unless you blocked Media sounds.

  1. On your Android phone, open your Settings app .
  2. Tap Sound & vibration and then Do Not Disturb and then Alarms & other interruptions.
  3. Make sure Media sounds is turned on.
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