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"Ok Google" isn't working

If your phone isn't responding, follow these steps to try fixing the issue.

Step 1: Turn on "Ok Google"

  1. Open the Google app Google .
  2. At the top left of the Home screen, tap your profile image and then Voice Search.
  3. Turn on "Ok Google" hotword.

Step 2: Check for a Google app update

  1. Go to the Google app page.
  2. Tap Update. (If you see "Open," that means you already have the latest version.)

Step 3: Say "Ok Google"

To see if the issue is fixed, say "Ok Google."

  1. If you’re in a loud area, turn off background noise or go somewhere quieter.
  2. Say "Ok Google" like you would to a person.

Get more help or send feedback

Visit the help forum

You can ask questions and find answers in the Google Help Forum.

Send feedback
  1. Open the Google app Google .
  2. At the top left of the Home screen, tap your profile image and then Feedback.
  3. Tell us about the issue, then tap Send Send.

Sending feedback helps us fix the issue, but we won’t reply to you directly.

Katie is a Google Assistant expert and author of this help page. Leave her feedback below about the page.

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